Alicia Paige
Maysville
Summary
Adaptable and proactive individual with a diverse background in retail and production. Noted for strong problem-solving and communication skills, ready to leverage experience in customer service and safety compliance to drive operational success.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Cash Express, LLC
Maysville
02.2025 - Current
- Assisted in managing daily operations and staff scheduling.
- Resolved customer inquiries and issues to improve satisfaction and retention.
- Implemented best practices for cash handling and transaction processing.
- Supported marketing initiatives to promote financial services offered.
- Collaborated with management to develop and implement customer service strategies that enhanced client interactions.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate sales transaction records using point-of-sale systems to ensure financial accountability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Furniture Sales
Big Sandy Furniture
Maysville
10.2022 - 06.2023
- Provided product demonstrations to potential clients in order to increase sales.
- Maintained accurate records of ticket sales, ensuring pricing, seating availability, and special offers were correctly documented for efficient customer service.
- Developed and implemented successful marketing campaigns to increase store sales.
- Resolved discrepancies between customers' orders and actual deliveries by coordinating with sales teams.
- Adhered to established policies and procedures when managing funds collected from ticket sales.
- Tracked sales data using POS system; entered order information accurately into computer system for billing purposes.
- Identified and referred potential sales opportunities during customer interactions, enhancing overall sales strategy.
- Utilized point-of-sale systems software programs for tracking sales transactions accurately.
- Capitalized on upselling opportunities for additional products and services, contributing to increased sales revenue.
Level 3 Operator
Nestle USA
Mt. Sterling
04.2021 - 10.2022
- Operated machinery to maintain efficient production line flow.
- Monitored quality control processes to verify product compliance with specifications, enhancing overall product quality.
- Collaborated with team members to resolve operational issues quickly.
- Conducted routine equipment inspections to ensure optimal performance and compliance with safety standards.
- Assisted in training new operators on standard operating procedures.
- Maintained cleanliness and organization of work area for safety compliance.
- Followed safety protocols to minimize hazards in the workplace.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Executed safety and emergency procedures to ensure a secure working environment.
- Maintained production and quality documentation.
- Inspected finished products to verify conformity to quality standards.
- Performed routine maintenance on equipment to ensure optimal performance.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Assisted in setup of production lines according to customer specifications, facilitating smooth transition to production.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Set up and operated production machinery according to specific standards and protocols of company.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Line Attendant
Mitsubishi
Maysville
04.2017 - 04.2021
- Operated injection molding machines to produce high-quality plastic components.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted repairs on equipment, reducing downtime and ensuring production efficiency.
- Trained new employees on production line procedures, enhancing team competency and workflow.
- Performed quality control checks on assembled items, ensuring adherence to quality standards.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Assisted with troubleshooting issues that arose during the production process.
Level 3 Operator
Nestle USA
Mt. Sterling
10.2008 - 05.2014
- Monitored quality control processes, ensuring product standards consistently met specifications.
- Monitored and adjusted machine operations, maintaining high quality assurance standards throughout production.
- Inspected finished products to verify conformity to quality standards.
- Trained new operators on standard operating procedures, enhancing team readiness and operational consistency.
- Assisted in the setup of production lines according to customer specifications.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Education
High School Diploma -
Deming High School
Mt. Olivet, KY05-2002
Maysville Community And Technical College
MaysvilleSkills
- Quality Assurance
- Safety Compliance
- Problem solving
- Adaptability
- Communication
- Working as a Team
Timeline
Assistant Manager
Cash Express, LLC
02.2025 - Current
Furniture Sales
Big Sandy Furniture
10.2022 - 06.2023
Level 3 Operator
Nestle USA
04.2021 - 10.2022
Line Attendant
Mitsubishi
04.2017 - 04.2021
Level 3 Operator
Nestle USA
10.2008 - 05.2014
High School Diploma -
Deming High School
Maysville Community And Technical College