Summary
Overview
Work History
Education
Skills
Education
Certification
Timeline
Generic
Alicia Pena

Alicia Pena

Paducah

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Hairdresser

WILD HAIR SALON
04.2011 - Current
  • Provided exceptional hairstyling services to clients, ensuring their satisfaction and repeat business
  • Demonstrated expertise in cutting, coloring, and styling hair for both men and women
  • Stayed up-to-date with the latest trends and techniques in hairstyling through continuous education and training
  • Consulted with clients to understand their desired hairstyle, offering professional advice based on their hair type and face shape
  • Created customized hairstyles that complemented clients' features and enhanced their overall appearance
  • Managed a diverse clientele base, catering to various hair textures, lengths, and styles
  • Maintained a clean work area at all times to ensure a safe and hygienic environment for both staff members and clients
  • Built strong relationships with clients by providing personalized attention, actively listening to their needs, and delivering outstanding customer service
  • Collaborated with colleagues on complex hairstyling projects such as bridal parties or fashion shows, ensuring seamless execution of desired looks
  • Utilized high-quality products and tools to achieve optimal results in hairstyling procedures
  • Implemented effective time management strategies to efficiently accommodate multiple appointments throughout the day without compromising quality of service
  • Recommended appropriate hair care products based on individual client's needs for maintaining healthy-looking hair between salon visits
  • Assisted senior stylists during busy periods by shampooing hair, preparing color mixtures or foils
  • Participated in regular team meetings to discuss new techniques or product updates
  • Participated in industry events such as hair shows or workshops to stay updated on emerging trends and techniques
  • Managed inventory of hair care products, ensuring an adequate supply for client needs
  • Implemented safety protocols and followed sanitation guidelines to prevent the spread of infections or diseases
  • Assisted in training and mentoring junior hairstylists, sharing knowledge and techniques for professional growth
  • Collaborated with salon management to develop and implement marketing strategies to attract new clients
  • Achieved an average customer satisfaction rating of XX% based on post-service surveys
  • Increased client retention rate by XX% through building strong rapport with customers
  • Promoted salon services through social media platforms like Instagram or Facebook
  • Demonstrated strong communication skills by effectively understanding clients' expectations and translating them into desired hairstyles
  • Managed all aspects of salon operations, including staff management, customer service, and inventory control
  • Developed and implemented marketing strategies to attract new clients and increase salon visibility in the local community
  • Oversaw a team of XX stylists, providing guidance and support to ensure high-quality services were delivered to clients
  • Maintained a clean and organized salon environment, ensuring compliance with health and safety regulations
  • Implemented an efficient appointment scheduling system that reduced wait times by XX% and improved overall customer satisfaction
  • Collaborated with vendors to negotiate favorable pricing for salon supplies, resulting in cost savings of XX%
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing training opportunities

Administrative Assistant

Union County Public Schools
06.2022 - 07.2023
  • Scheduled and managed executive calendars, ensuring efficient appointment coordination.
  • Screened calls and directed inquiries while taking messages as needed.
  • Drafted correspondence, reports, memos, and presentations utilizing Microsoft Office Suite.
  • Coordinated travel arrangements including flights, lodging, and itineraries for executives.
  • Maintained confidential records in line with company regulations.
  • Planned logistics for corporate events such as conferences and seminars.
  • Oversaw ordering of office supplies to maintain inventory levels.
  • Created organized systems for physical documents and electronic files.

Specimen Collector

Ethos Laboratories
10.2021 - 05.2022
  • Maintained a clean and organized work area, adhering to strict safety protocols and infection control guidelines
  • Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens
  • Prepared blood samples for laboratory testing by centrifuging, aliquoting, and properly storing them
  • Accurately recorded patient information, test results, and other relevant data into the laboratory information system (LIS)
  • Assisted in the inventory management of supplies, reagents, and equipment to ensure uninterrupted workflow
  • Collaborated with healthcare professionals to verify patient identification and obtain necessary consent for procedures
  • Followed established protocols for specimen handling, transportation, and disposal in compliance with regulatory standards
  • Provided exceptional customer service by addressing patient concerns or inquiries regarding phlebotomy procedures
  • Demonstrated proficiency in using various phlebotomy techniques including butterfly needles and syringe methods
  • Supported the training of new phlebotomists by providing guidance on best practices for specimen collection procedures
  • Participated in continuing education programs to stay updated on industry trends and advancements in phlebotomy techniques
  • Collaborated with laboratory staff to prioritize sample processing based on urgency levels specified by healthcare providers
  • Ensured compliance with HIPAA regulations when handling confidential patient information during specimen collection process
  • Performed quality control checks on equipment calibration regularly to maintain accurate test results
  • Managed high volume workload efficiently while maintaining attention to detail
  • Maintained strict adherence to standard operating procedures (SOPs) while performing all phlebotomy tasks
  • Utilized excellent communication skills when interacting with patients from diverse backgrounds
  • Implemented strategies to minimize patient discomfort during blood draws through effective communication techniques
  • Demonstrated strong problem-solving abilities when encountering difficult venous access situations
  • Safely disposed of biohazardous waste materials according to established protocols
  • Collaborated with laboratory technologists to troubleshoot and resolve specimen-related issues
  • Maintained strict confidentiality of patient information, adhering to ethical standards and privacy regulations
  • Assisted in the maintenance and calibration of phlebotomy equipment for optimal performance
  • Performed daily quality control checks on point-of-care testing devices to ensure accurate results
  • Ensured accurate identification and labeling of specimens to prevent errors in testing and patient misdiagnosis

Cocktail Server/Bartender

Tropicana Entertainment Inc.
05.2018 - 12.2020
  • Provided exceptional customer service to patrons by promptly taking and delivering drink orders
  • Demonstrated extensive knowledge of cocktail menu, including ingredients, preparation methods, and garnishes
  • Efficiently managed a high volume of tables during busy shifts, ensuring timely delivery of drinks and maintaining customer satisfaction
  • Upsold premium spirits, wine selections, and specialty cocktails to increase sales revenue by XX%
  • Maintained cleanliness and organization of bar area, including restocking supplies and cleaning glassware
  • Collaborated with bartenders to ensure accurate preparation of specialty cocktails and customized drink requests
  • Collaborated with kitchen staff to coordinate food orders for customers seated at the bar area
  • Trained new cocktail waitresses on menu knowledge, service techniques, and POS system operation
  • Resolved customer complaints or concerns promptly and effectively to ensure a positive dining experience
  • Handled cash transactions accurately while adhering to established cash handling procedures
  • Assisted in the setup and breakdown of special events or private parties held at the establishment
  • Developed strong relationships with regular customers through personalized service and attentive engagement

Store Manager

Cato
01.2015 - 06.2016
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
  • Developed and executed marketing campaigns to increase brand awareness and attract new customers
  • Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
  • Analyzed sales data and market trends to identify opportunities for product assortment optimization
  • Coordinated with corporate headquarters on product assortment decisions based on local market demands
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
  • Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
  • Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
  • Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
  • Implemented effective loss prevention measures resulting in a XX% reduction in inventory shrinkage
  • Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
  • Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX% increase in monthly revenue
  • Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
  • Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
  • Implemented customer service initiatives that improved overall satisfaction ratings by XX%
  • Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
  • Identified areas of improvement within the store layout resulting in a XX% increase in average transaction value
  • Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
  • Ensured compliance with company policies, procedures, and safety regulations at all times
  • Implemented cost-saving measures that resulted in an XX% reduction in operational expenses
  • Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
  • Mentored team members to develop their skills and advance within the company resulting in an XX% increase in internal promotions
  • Negotiated favorable lease terms for store locations resulting in significant cost savings over multiple years
  • Spearheaded the implementation of a new POS system which improved transaction processing time by XX%
  • Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours
  • Increased overall sales revenue by XX% through targeted promotional campaigns and upselling techniques
  • Utilized data analytics tools to identify trends in customer behavior and adjust marketing strategies accordingly
  • Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
  • Collaborated with cross-functional teams to execute successful store promotions and events
  • Implemented employee recognition programs that boosted morale and increased employee retention by XX%

MT

Buckle
10.2012 - 12.2014
  • Completed comprehensive training program in all aspects of management, including operations, sales, customer service, and team leadership
  • Assisted store managers in overseeing daily operations, ensuring adherence to company policies and procedures
  • Managed inventory levels to optimize product availability while minimizing waste and reducing costs by XX%
  • Trained new employees on company standards, processes, and best practices to ensure consistent quality of service
  • Collaborated with cross-functional teams to develop and implement strategies for improving operational efficiency
  • Led a team of XX associates in achieving sales targets through effective coaching and performance management
  • Developed strong relationships with customers through exceptional service delivery, leading to increased customer loyalty and repeat business
  • Implemented customer satisfaction initiatives resulting in an increase in positive feedback ratings by XX%
  • Analyzed sales data to identify trends and opportunities for revenue growth; implemented targeted marketing campaigns that resulted in a XX% increase in sales
  • Assisted with the development of employee schedules based on projected business needs while optimizing labor costs
  • Conducted regular performance evaluations for team members; identified areas for improvement and provided constructive feedback for professional development
  • Maintained accurate records of financial transactions including cash handling, deposits, refunds, discounts, etc
  • Implemented cost-saving measures such as negotiating vendor contracts or sourcing alternative suppliers without compromising quality or service levels
  • Coordinated special events such as promotions or product launches; ensured smooth execution from planning stage to post-event evaluation

CNA - Certified Nursing Assistant/ ward clerk

CRITTENDEN HEALTH SYSTEMS
05.2008 - 03.2011
  • Provided compassionate and personalized care to patients, ensuring their comfort and well-being
  • Assisted with daily living activities such as bathing, dressing, grooming, and toileting
  • Monitored vital signs including blood pressure, temperature, pulse rate, and oxygen levels
  • Administered medications according to prescribed dosages and schedules
  • Assisted in the transfer of patients from beds to wheelchairs or other mobility aids
  • Maintained a clean and organized patient environment by regularly sanitizing equipment and surfaces
  • Documented patient information accurately in electronic medical records (EMR) system
  • Collaborated with nurses to ensure accurate medication administration and documentation
  • Participated in ongoing professional development activities to stay updated on best practices in patient care
  • Assisted in the training and orientation of new nursing aides, ensuring they were knowledgeable about policies and procedures
  • Achieved an average satisfaction rating of XX% from patients and their families based on post-care surveys
  • Received commendation from supervisors for consistently providing exceptional care services
  • Maintained strict confidentiality regarding sensitive patient information according to HIPAA regulations
  • Recognized changes in patient condition or behavior that required immediate attention or intervention
  • Demonstrated excellent communication skills by effectively relaying important information between healthcare team members
  • Collaborated with interdisciplinary teams including nurses, doctors, therapists, and social workers to provide comprehensive care
  • Managed a caseload of XX+ patients on a daily basis while maintaining high-quality care standards
  • Implemented fall prevention strategies resulting in a XX% decrease in patient falls within the unit
  • Supported patients with physical therapy exercises as directed by healthcare professionals
  • Escorted patients to appointments or recreational activities outside of the facility when necessary
  • Ensured proper nutrition by assisting with meal planning, preparation, feeding, and monitoring dietary restrictions
  • Collaborated with healthcare professionals to develop individualized care plans for each patient
  • Responded promptly to call lights and requests for assistance from patients
  • Provided emotional support to patients and their families during difficult times
  • Assisted in the implementation of infection control protocols to prevent the spread of diseases within the facility
  • Safely transported patients using proper body mechanics techniques to prevent injury to both the patient and caregiver
  • Demonstrated empathy towards patients experiencing pain or discomfort by providing appropriate interventions and comfort measures
  • Fostered strong relationships with patients by actively listening to their needs and addressing any concerns or questions they had
  • Closely monitored patients with chronic conditions such as diabetes or hypertension, ensuring proper management of symptoms
  • Informed healthcare team members promptly about any changes or concerns regarding patient condition
  • Maintained a positive attitude even during challenging situations, contributing to a supportive work environment
  • Mentored junior nursing aides, providing guidance and support to enhance their skills and knowledge
  • Served as a reliable resource for patients seeking information or assistance during their hospital stay
  • Demonstrated proficiency in using medical equipment such as blood pressure monitors, glucose meters, and oxygen tanks
  • Implemented safety protocols to prevent workplace injuries, resulting in a XX% decrease in accidents within the unit
  • Managed inventory of medical supplies, ensuring adequate stock levels for patient care needs

Education

Bachelor's - Psychology

Kentucky Wesleyan College
Owensboro, KY
12-2025

Diploma -

Paducah beauty school
Paducah, KY
01.2011

High School Diploma -

Crittenden County High School
Marion
05-2008

Skills

  • Cash handling expertise
  • Caregiving skills
  • Communication proficiency
  • Sales leadership abilities
  • Event coordination skills
  • Direct sales tactics
  • VoIP and CRM skills
  • Talent acquisition expertise
  • Data analysis proficiency
  • Retail merchandising skills
  • Customer education initiatives
  • Administrative organization skills
  • Time management strategies
  • Public relations knowledge
  • B2B account management skills
  • Crisis management techniques
  • Microsoft Office expertise
  • Team collaboration abilities
  • Technical sales proficiency

Education

true

Certification

  • Pharmaceutical Sales Certification, Industry PSC Certification, #200340525
  • Cosmetology License
  • RBT Certification

Timeline

Administrative Assistant

Union County Public Schools
06.2022 - 07.2023

Specimen Collector

Ethos Laboratories
10.2021 - 05.2022

Cocktail Server/Bartender

Tropicana Entertainment Inc.
05.2018 - 12.2020

Store Manager

Cato
01.2015 - 06.2016

MT

Buckle
10.2012 - 12.2014

Hairdresser

WILD HAIR SALON
04.2011 - Current

CNA - Certified Nursing Assistant/ ward clerk

CRITTENDEN HEALTH SYSTEMS
05.2008 - 03.2011

Bachelor's - Psychology

Kentucky Wesleyan College

Diploma -

Paducah beauty school

High School Diploma -

Crittenden County High School

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Alicia Pena