Alicia Pena
Paducah
Summary
Results-driven marketing professional with expertise in customer engagement, sales strategy, and brand promotion. Proven ability to develop and execute marketing initiatives, including social media campaigns and client retention strategies that drive business growth. Experienced in analyzing customer needs and leveraging CRM tools to enhance outreach and performance. Passionate about creating impactful marketing strategies that boost brand visibility and customer loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Plan Advisor
United Healthcare
Paducah
08.2024 - Current
- Educated members on health plan options and benefits to improve customer engagement.
- Assisted clients with enrollment and claims inquiries, enhancing customer retention.
- Coordinated with healthcare providers to resolve member issues, demonstrating strong relationship management.
Administrative Assistant
Union County Public Schools
04.2011 - Current
- Scheduled and managed executive calendars, ensuring efficient appointment coordination.
- Drafted correspondence, reports, memos, and presentations utilizing Microsoft Office Suite.
- Planned logistics for corporate events such as conferences and seminars.
Hairdresser
WILD HAIR SALON
06.2022 - 07.2023
- Provided exceptional hairstyling services, ensuring client satisfaction and repeat business.
- Collaborated with colleagues on complex hairstyling projects, showcasing team collaboration abilities.
- Implemented effective time management strategies to accommodate multiple appointments efficiently.
Cocktail Server/Bartender
Tropicana Entertainment Inc.
10.2021 - 05.2022
- Provided exceptional customer service to patrons by promptly taking and delivering drink orders.
- Upsold premium spirits and specialty cocktails to increase sales revenue.
- Developed strong relationships with regular customers through personalized service.
Store Manager
Cato
05.2018 - 12.2020
- Developed and executed marketing campaigns to increase brand awareness and attract new customers.
- Analyzed sales data and market trends to identify opportunities for product assortment optimization.
- Managed a team of employees, providing training and coaching to ensure high levels of productivity.
MT
Buckle
01.2015 - 06.2016
- Assisted store managers in overseeing daily operations, ensuring adherence to company policies.
- Collaborated with cross-functional teams to develop and implement strategies for improving operational efficiency.
- Analyzed sales data to identify trends and opportunities for revenue growth.
CNA - Certified Nursing Assistant/ward clerk
CRITTENDEN HEALTH SYSTEMS
10.2012 - 12.2014
- Provided compassionate and personalized care to patients, ensuring their comfort and well-being.
- Documented patient information accurately in electronic medical records (EMR) system.
- Collaborated with nurses to ensure accurate medication administration and documentation.
CNA - Certified Nursing Assistant/ ward clerk
CRITTENDEN HEALTH SYSTEMS
05.2008 - 03.2011
- Provided compassionate and personalized care to patients, ensuring their comfort and well-being
- Assisted with daily living activities such as bathing, dressing, grooming, and toileting
- Monitored vital signs including blood pressure, temperature, pulse rate, and oxygen levels
- Administered medications according to prescribed dosages and schedules
- Assisted in the transfer of patients from beds to wheelchairs or other mobility aids
- Maintained a clean and organized patient environment by regularly sanitizing equipment and surfaces
- Documented patient information accurately in electronic medical records (EMR) system
- Collaborated with nurses to ensure accurate medication administration and documentation
- Participated in ongoing professional development activities to stay updated on best practices in patient care
- Assisted in the training and orientation of new nursing aides, ensuring they were knowledgeable about policies and procedures
- Achieved an average satisfaction rating of XX% from patients and their families based on post-care surveys
- Received commendation from supervisors for consistently providing exceptional care services
- Maintained strict confidentiality regarding sensitive patient information according to HIPAA regulations
- Recognized changes in patient condition or behavior that required immediate attention or intervention
- Demonstrated excellent communication skills by effectively relaying important information between healthcare team members
- Collaborated with interdisciplinary teams including nurses, doctors, therapists, and social workers to provide comprehensive care
- Managed a caseload of XX+ patients on a daily basis while maintaining high-quality care standards
- Implemented fall prevention strategies resulting in a XX% decrease in patient falls within the unit
- Supported patients with physical therapy exercises as directed by healthcare professionals
- Escorted patients to appointments or recreational activities outside of the facility when necessary
- Ensured proper nutrition by assisting with meal planning, preparation, feeding, and monitoring dietary restrictions
- Collaborated with healthcare professionals to develop individualized care plans for each patient
- Responded promptly to call lights and requests for assistance from patients
- Provided emotional support to patients and their families during difficult times
- Assisted in the implementation of infection control protocols to prevent the spread of diseases within the facility
- Safely transported patients using proper body mechanics techniques to prevent injury to both the patient and caregiver
- Demonstrated empathy towards patients experiencing pain or discomfort by providing appropriate interventions and comfort measures
- Fostered strong relationships with patients by actively listening to their needs and addressing any concerns or questions they had
- Closely monitored patients with chronic conditions such as diabetes or hypertension, ensuring proper management of symptoms
- Informed healthcare team members promptly about any changes or concerns regarding patient condition
- Maintained a positive attitude even during challenging situations, contributing to a supportive work environment
- Mentored junior nursing aides, providing guidance and support to enhance their skills and knowledge
- Served as a reliable resource for patients seeking information or assistance during their hospital stay
- Demonstrated proficiency in using medical equipment such as blood pressure monitors, glucose meters, and oxygen tanks
- Implemented safety protocols to prevent workplace injuries, resulting in a XX% decrease in accidents within the unit
- Managed inventory of medical supplies, ensuring adequate stock levels for patient care needs
Education
Bachelor's - Psychology
Kentucky Wesleyan College
Owensboro, KYDiploma -
Paducah beauty school
Paducah, KYHigh School Diploma -
Crittenden County High School
MarionSkills
Education
true
Certification
- Pharmaceutical Sales Certification, Industry PSC Certification, #200340525
- Cosmetology License
- RBT Certification
Timeline
Health Plan Advisor
United Healthcare
08.2024 - Current
Hairdresser
WILD HAIR SALON
06.2022 - 07.2023
Cocktail Server/Bartender
Tropicana Entertainment Inc.
10.2021 - 05.2022
Store Manager
Cato
05.2018 - 12.2020
MT
Buckle
01.2015 - 06.2016
CNA - Certified Nursing Assistant/ward clerk
CRITTENDEN HEALTH SYSTEMS
10.2012 - 12.2014
Administrative Assistant
Union County Public Schools
04.2011 - Current
CNA - Certified Nursing Assistant/ ward clerk
CRITTENDEN HEALTH SYSTEMS
05.2008 - 03.2011
Bachelor's - Psychology
Kentucky Wesleyan College
Diploma -
Paducah beauty school
High School Diploma -
Crittenden County High School