Alicia Roution
Columbia
Summary
Dynamic healthcare professional with extensive experience at CVS/Aetna, excelling in patient education and strategic project management. Proven track record in enhancing team performance and implementing process improvements, fostering collaboration, and achieving organizational goals. Adept at utilizing EPIC for documentation while motivating teams to deliver exceptional care and service. Resourceful Associate Manager known for high productivity and efficient task completion. Specialize in team leadership, operational management, and strategic planning. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team alignment towards organizational goals.
Overview
26
26
years of professional experience
Work History
Associate Manager
CVS/Aetna
Frankfort
12.2024 - Current
- Coordinated cross-functional teams to implement strategic initiatives, enhancing collaboration and driving project success.
- Managed daily operations to ensure efficient service delivery in healthcare programs.
- Identified process improvement opportunities, streamlining workflows and enhancing operational efficiency.
- Led quality assurance efforts to maintain compliance with industry standards and regulations.
- Ensured compliance with company regulations, laws, and safety standards.
- Analyzed data to identify trends and improve customer satisfaction strategies.
- Created monthly reports to track progress on key initiatives, facilitating data-driven decision-making.
- Facilitated meetings to align project goals with organizational objectives and priorities.
- Provided mentorship to junior staff, fostering professional development within the team.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Conducted regular performance reviews with direct reports.
- Prioritized and delegated tasks for efficient completion within team environment.
- Collaborated with senior management to develop annual operational plans.
Labor and Delivery RN
Baptist Health
Elizabethtown
04.2018 - Current
- Provided comprehensive care to laboring patients during delivery processes.
- Monitored vital signs and fetal heart rates continuously for patient safety.
- Assisted in the development and implementation of individualized birth plans.
- Educated patients on labor process expectations and provided emotional support throughout labor.
- Assisted in the delivery of newborns, providing guidance and support to mothers during labor and delivery.
- Maintained a safe environment for both mother, baby before, during and after labor, delivery.
- Provided assessment of high-risk obstetric patients on admission to Labor and Delivery Unit.
- Monitored fetal heart rate patterns using electronic fetal monitoring equipment.
- Administered medications and IV fluids as prescribed by physicians.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Maintained accurate documentation of patient progress and interventions to ensure continuity of care and support clinical decision-making.
- Educated parents on newborn care and breastfeeding techniques, enhancing parent confidence and infant health.
- Trained new nursing staff on best practices in labor and delivery care.
- Provided postpartum care for new mothers, delivering assessments, education, and counseling to promote recovery and well-being.
- Consulted with physicians and other members of care team to identify and assist with complications.
RN
Maximum Healthcare
Sacramento
02.2017 - 02.2018
- Administered medications and monitored patient responses in diverse healthcare settings.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Provided education to patients and families on disease management and health promotion strategies, empowering informed health choices.
- Contributed to implementation of infection control protocols across departments, enhancing patient safety.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Partnered with health groups to develop and implement community health programs, promoting better health outcomes.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Organized and replenished clinical workstations and procedure rooms with essential medical supplies.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
RN Labor Delivery High Risk
Baptist Health
Lexington
11.2004 - 02.2017
- Administered medications and monitored patient responses to treatments and therapies.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients.
- Delivered direct patient care across multiple departments in fast-paced healthcare environment to ensure holistic patient support.
- Educated patients and families on health management and treatment options to empower informed decision-making.
- Provided emotional support and comfort to families during difficult times.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting basic rights and values, fostering a respectful and compassionate care environment.
RN
06.2000 - 11.2004
- Worked in Med/Surg for a year, including telemetry, ICU, postpartum, and nursery.
- Provided patient care in diverse healthcare settings and monitored vital signs.
- Administered medications and treatments according to physician orders and protocols.
- Collaborated with multidisciplinary teams to develop and implement care plans.
Education
Bachelor of Science - Healthcare Information Management
Western Governors University
Salt Lake City, UT12-2025
Associate of Applied Science -
Lexington Community College
Lexington, KY05-2000
Skills
- Patient Education
- EPIC
- Documentation
- Computerized charting
- Medication knowledge
- Body systems knowledge
- Communication
- Care management
- Triaging
- Care integration
- Work-relationship building
- Team motivation
- Microsoft office expertise
- Organizational multitasking
- Strategic thinking
- Performance reviewing
- Goal setting
- Staff supervision
- Project management
- Facilitating meetings
Timeline
Associate Manager
CVS/Aetna
12.2024 - Current
Labor and Delivery RN
Baptist Health
04.2018 - Current
RN
Maximum Healthcare
02.2017 - 02.2018
RN Labor Delivery High Risk
Baptist Health
11.2004 - 02.2017
RN
06.2000 - 11.2004
Bachelor of Science - Healthcare Information Management
Western Governors University
Associate of Applied Science -
Lexington Community College