Alina Kutzman
Elkton
Summary
Versatile Licensed Cosmetologist and experienced Manager, adept in salon management and friendly communication, significantly improved customer satisfaction scores at Shelter Insurance. Expert in haircutting techniques and client education, built a loyal clientele through exceptional service and personalized care. Collaborated effectively across roles, enhancing operational efficiency and service quality.
Overview
7
7
years of professional experience
Work History
Licensed Cosmetologist
Self Employed
11.2024 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Manager
Shelter Insurance
12.2019 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Hotel Front Desk Receptionist
LaQuinta Inn& Suites
01.2018 - 11.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Education
Diploma - Cosmetology
Austin’s Beauty College
Clarksville, TN11-2023
Skills
- Haircutting techniques
- Waxing and hair removal techniques
- Skin analysis
- Sanitation practices
- Facial treatments
- Appointment scheduling
- Lash and brow maintenance
- Scalp treatments
- Nail care services
- Client education
- Product expertise
- Friendly communication
- Social skills
- Salon management
Timeline
Licensed Cosmetologist
Self Employed
11.2024 - Current
Manager
Shelter Insurance
12.2019 - 09.2022
Hotel Front Desk Receptionist
LaQuinta Inn& Suites
01.2018 - 11.2019
Diploma - Cosmetology
Austin’s Beauty College
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