ALISHA MAGAR
George Town,GT
Summary
Adept at managing high-pressure situations and multitasking, I excelled in roles at Napkin Affar and Alfa Food / Seven Seasons, enhancing customer service and team collaboration. Demonstrated ability to maintain composure and deliver exceptional guest experiences, showcasing strong customer engagement and problem-solving skills. Energetic restaurant worker proficient in managing guests and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Experienced in food and beverage industry with focus on delivering exceptional customer service. Demonstrates ability to enhance guest satisfaction through attentive service and keen eye for detail. Proficient in managing multiple tasks in fast-paced environments, ensuring seamless operations and positive dining experience.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Food and beverage Assistant
The Foundry
George town
10.2024 - Current
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Prioritised tasks during peak hours to ensure smooth operations.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Followed strict alcohol serving laws maintaining legal compliance.
Restaurant Hostess
Napkin Affar, Kuwait city
Kuwait City
08.2023 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Answered customer questions about hours, seating, and menu information
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Waitress
Alfa Food/Seven Seasons
Sabah Al Salem
11.2019 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Banquet Waiter
Crown Plaza Kathmandu
kathmandu, Soltee Mod
02.2017 - 01.2019
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Advised on food and drink choices based on customer preferences.
- Advised customers on wine and beverage pairings with selected food items.
Education
High School Level - Hotel and Restaurant Management
Shree Mangaldeep Secondary High School
01.2015 - 02.2017
Skills
- Customer Service
- Strong multitasking
- Micros Application
- Cash handling
- Product expertise
- POS Systems
- Food preparation
- Till management
- Ordering procedures
- HACCAP certified
- Stocking and replenishing
- Meal and snack preparation
- Team player
Languages
English
Nepali
Hindi
TAMANG
Custom
6,4,6,e.g IELTS 6.5,3
Personal Information
References
References available upon request.
Timeline
Food and beverage Assistant
The Foundry
10.2024 - Current
Restaurant Hostess
Napkin Affar, Kuwait city
08.2023 - 06.2024
Waitress
Alfa Food/Seven Seasons
11.2019 - 06.2023
Banquet Waiter
Crown Plaza Kathmandu
02.2017 - 01.2019
High School Level - Hotel and Restaurant Management
Shree Mangaldeep Secondary High School
01.2015 - 02.2017
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