Alix Duvall
Louisville,KY
Summary
Experienced Assistant General Manager with a proven track record of overseeing daily hotel operations, making decisive decisions, and solving complex problems. Skilled in effectively managing teams to achieve challenging objectives. Known for a personable and collaborative approach, demonstrated through clear communication and a willingness to incorporate team feedback to address obstacles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Home2 Suites/Tru By Hilton Shepherdsville Louisville South
05.2024 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Oversaw operations for a total of over 160 rooms across two hotels
Front Desk Manager
Home 2 Suites/Tru Shepherdsville Louisville South
06.2023 - 05.2024
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
Night Auditor
Home 2 Suites
03.2023 - 06.2023
- Responsible for all hotel operations during the overnight shift including:
- Checking in/checking out guests
- Balancing cash till
- Processing 3rd party and CLC payments
- Running nightly audit
- Stocking
- Setting up and assisting breakfast
Accounts Payable Specialist
Schulte Hospitality Group
06.2022 - 01.2023
- Daily processing of hotel invoices via PlateIQ into Microsoft Dynamics, ensuring accurate and timely entries of all payables
- Maintain a record of critical vendors that were paid monthly to ensure no disruptions to provided services
- Communicate directly with hotel general managers to issue emergency checks and provide payment updates for vendors
- Process and enter hotel franchise
- Work with and communicate with staff accountants to ensure ledger accuracy and investigate non-cashed checks when needed
- Process and enter taxes prepared by tax accounts and handle mailing of physical check
- Process and handle any out of cycle checks and ensure they are documented and mailed accurately in a timely manner
- Conduct regular reviews to maintain accurate AP aging
- Communicate with staff accountants to prioritize payment of specific invoices when needed
Contact Center Specialist
Graduate Hotels
10.2021 - 06.2022
- Central reservations office for Graduate Hotels brand. Transferred to another department within parent company Schulte Hospitality.
- Top performing agent for multiple months on ADR and member of a specialized University Billing team to handle tax-exempt reservations from university properties.
- Maintain accurate knowledge of brand portfolio and property information
- Assist guests with the creation, modification, and cancellation of reservations
- Use top-down selling to improve ADR
- Answer all calls for reservations from all Graduate Hotel properties
- Keep informed on any and all special events and their policies for each Graduate Hotel property
- Provide relevant information on local areas for each Graduate Hotel property
- Resolve common guest complaints and escalate issues when needed
Education
High school or equivalent -
Owensboro High School
Owensboro, KY06.2018
Skills
- Proven leadership abilities
- Training expertise
- Experience in strategic planning initiatives
- Customer retention
- Google drive
- Employee scheduling
Certification
Driver's License
Additional Information
- Monthly Revenue Leader (Graduate Hotels), 04/01/22, Top 3 performing agents
- Monthly ADR Leader (Graduate Hotels), 04/01/22, Top 3 performing agents
- Mentor for new hires
- International Thespian Society alumni
Personal Information
- Willing To Relocate: Louisville, KY
- Authorized To Work: US for any employer
Timeline
Assistant General Manager
Home2 Suites/Tru By Hilton Shepherdsville Louisville South
05.2024 - Current
Front Desk Manager
Home 2 Suites/Tru Shepherdsville Louisville South
06.2023 - 05.2024
Night Auditor
Home 2 Suites
03.2023 - 06.2023
Accounts Payable Specialist
Schulte Hospitality Group
06.2022 - 01.2023
Contact Center Specialist
Graduate Hotels
10.2021 - 06.2022
High school or equivalent -
Owensboro High School
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