Aliya Boyer
Pikeville
Summary
Energetic and reliable professional with 4+ years of experience in customer-facing roles, skilled in building brand loyalty, leading teams, and driving high-volume sales. Exceptional communicator and problem-solver with a proven ability to engage customers, manage events, and create positive brand experiences. Seeking to leverage strong organizational and interpersonal skills in a marketing-focused role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Texas Roadhouse
Pikeville
09.2022 - Current
- Cultivated guest loyalty through exceptional service and brand-aligned communication.
- Managed high-volume shifts and supported event coordination, enhancing customer experience.
- Conducted cash handling and inventory tracking, contributing to operational efficiency.
- Trained and coached team members on guest interaction strategies aligned with brand image.
Manager
Texas Roadhouse
Pikeville
06.2021 - 07.2022
- Supervised scheduling, budget adherence, and staff performance with a focus on guest satisfaction.
- Led promotional initiatives, helping increase sales during peak hours and special events.
- Resolved customer complaints effectively, preserving brand reputation and loyalty.
- Mentored staff in company policies, customer engagement, and operational procedures.
Host
Texas Roadhouse
Pikeville
05.2019 - 06.2021
- Served as the first point of contact for guests, promoting a positive brand image.
- Coordinated seating and reservation logistics during peak hours and special promotions.
- Assisted with marketing-focused efforts such as managing waitlist experience and customer inquiries.
Education
Associate of Science -
Big Sandy Community and Technical College
Pikeville, Ky05.2023
Skills
- Customer Engagement & Retention
- Verbal & Written Communication
- Social Media & Promotions Support
- Brand Representation
- Sales Strategy Support
- Event Coordination
- Conflict Resolution
- Data Entry & Reporting
- Team Collaboration & Training
- Organizational Planning
- Adaptability in Fast-Paced Environments
Certification
- Certified nursing assistant
- CPR certification
Professional References
- Cheyenne Tackett, Benefits Manager at Double Kwik, Cboyer@doublekwik.com, (606) 454-3210
- Alyssa Williams, Service Manager, aswilliams@121209@gmail.com, (304) 785-4344
- Tiffany Dotson, Assistant Kitchen Manager, (304) 601-2880
Timeline
Bartender
Texas Roadhouse
09.2022 - Current
Manager
Texas Roadhouse
06.2021 - 07.2022
Host
Texas Roadhouse
05.2019 - 06.2021
Associate of Science -
Big Sandy Community and Technical College