Allen Shankar Ebanks
Grand Cayman, Grand Cayman
Summary
With more than a decade of experience in the airline and airport industry, I am patient, strategic, and conversant. My leadership skills are focused on driving and motivating others to achieve the goals assigned to them. Moreover, my expertise in increasing operational efficiency and managing conflicts has been proven numerous times. I have worked both independently and as part of a team, thriving in collaborative environments.
Overview
17
17
years of professional experience
Work History
BSA Trainer
Cayman Airways ltd
01.2011 - Current
- Ambassador the Year Award (2012)
- Ensure that all customer complaints were handled according to defined and approved company policy.
- Conversant in procedures necessary to assist passengers with claims for delayed, lost, pilfered, damaged luggage and lost & found items.
- Adhered to prescribed safety and security procedures while promoting a strong customer care culture.
- Commitment to promoting airline operational efficiency to Cayman Airways Ltd.
- Track, update and reconcile all claims filed by customers. Which includes liaising with other airlines around the world where necessary.
- Provided similar duties for all airlines that Cayman Airways ground handles.
- Cleared unclaimed/delayed luggage with Customs and store all luggage in secured areas.
- Baggage Trainer
- Forms Designer
- Acting Supervisor, Baggage
- Acting Manager, Baggage
- Project Trouble Shooter
- Manual Author
- Acting Manager, Scanning System
- Acting Trainer, Scanning System
- Certified Trainer for Load and Track (Luggage Logistics)
Senior Photographer
Dolphin Cove
05.2009 - 06.2010
- Captured artfully composed images using expertly selected lenses, camera settings and lighting techniques.
- Created memorable photography for special events to delight clients.
- Identified required resources through job and client requirement assessments.
- Maintenance – Camera Equipment
- Sales Rep.- Photography Department
- Land Scraping
- Supervisor, Food and Beverages
- Inventory Rep.
- Customer Service Rep
General Handyman
Prestige Construction
03.2007 - 05.2009
- Completed neat and professional-looking painting work inside and outside customers' buildings.
- Inspected roofs for any damage or leaks.
- Assembled and installed new cabinetry and fixtures into customers' kitchens.
- Built decks from ground up with secure footings, proper rail distances and decorative features.
- Assembled furniture and fixtures for customers.
- Tracked and maintained records of work orders.
- Kept facilities clean with regular sweeping, trash removal and sanitizing.
Education
John Gray High School
07.2008
St. Ignatius Prep And High School
Cayman Islands07.2006
Skills
- Microsoft Office - Word, Excel and Publisher
- Adobe - Photoshop, Lightroom, Acrobat DC
- Motivator & Influencer
- Attention to Detail
- Work Planning and Prioritization
- Team Coordination
- Conflict Mediation
- Technical Ability
- Logistics Management
- Photography
Timeline
BSA Trainer
Cayman Airways ltd
01.2011 - Current
Senior Photographer
Dolphin Cove
05.2009 - 06.2010
General Handyman
Prestige Construction
03.2007 - 05.2009
John Gray High School
St. Ignatius Prep And High School
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