Allianne Rankine

• Perform high volume of data entry tasks into claims database.
• Perform scanning, filing, photocopying, shredding, binding, file retrieval, and other clerical duties.
• Sort and distribute incoming mail, dispersing it to appropriate departments and personnel.
• Strictly adhered to confidentiality protocol regarding client information and documents.
• Ensure compliance with company policies regarding record-keeping procedures.
• Reconcile claim counts and send mail log to management daily as well as retrieve and send daily financial summaries.

• Provide basic tech support (Manage employee user accounts, hardware and software troubleshooting, application and/or driver installations, design of batch classes within program used for production)
• Operate high speed production scanning equipment
• Perform imaging tasks via high end imaging solution
• Identify and classify documents for indexing
• Strictly adhered to confidentiality protocol regarding client information and documents.
• Maintain high degree of quality control and validation of the completed work
• Maintain logs of work performed

• Handled all aspects of reservations, ticketing, seat assignment, & baggage services
• Documented conversations with customers to track requests, problems and solutions
• Managed high-volume of inbound and outbound customer calls (50-100 per day).
• Utilized active listening and communication skills to address customer inquiries and work to solve any issues in accordance with company policy.

(Seconded from Cayman Airways)

• Processed travel applications (Private and Commercial) for travel into the Cayman Islands
• Assisted with responding to travel queries and concerns received through email and or telephone.
• Interacted with regulatory departments to ensure the current regulations are in effect within the working relationships. Departments include CBC, WORC, HSA
• Met all incoming flights to verify every traveler as they arrive and ensure all information received is accurate.

• Answered multiple line phone system and e-mails for busy animal care facility to book appointments & respond to questions regarding pricing and services
• Check-in & check-out of patients
• Processed payment transactions
• Balanced till float.
• Assisted in filling out paperwork required for pet travel.
• Demonstrated empathy while assisting grieving pet owners dealing with loss.
• Performed other administrative tasks as needed.