Allie Mccoy

I take 50 plus inbound calls a day to help customers purchase phone time and other products we offer for their loved ones who are incarcerated.

I service over 500 different county jails , prisons and rehab facilities throughout the USA .

• Assisted customers with inquiries, ensuring prompt resolution and satisfaction.
• Provided support during high-volume periods, adapting quickly to changing demands.
• Trained new staff on customer service protocols and company policies for seamless integration.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Carried out front office duties utilizing data entry skills in framework of medical database.

• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
• Maintained system required passing rate for years.

• Engaged with children on individual basis to build positive relationships and promote learning.
• Applied play-based strategies to provide diverse approaches to learning.
• Instructed children in health and personal habits, such as eating, resting and toileting.