Allison Williams
London,KY
Summary
Dynamic debt recovery specialist with a proven track record in effective negotiation, conflict resolution, and communication. Expertise in fostering collaboration and driving results to ensure optimal outcomes for clients and stakeholders. Recognized as a reliable team player, adept at adapting to evolving challenges and maintaining a proactive approach in fast-paced environments. Committed to delivering exceptional service while enhancing recovery processes and client satisfaction.
Overview
12
12
years of professional experience
Work History
Collector
One Main
London, KY
11.2018 - Current
- Engaged with clients to negotiate tailored payment solutions, ensuring timely resolution of outstanding debts.
- Employed debt collection software to enhance account tracking and facilitate effective communication with clients.
- Executed comprehensive account reviews to enhance accuracy in collections processes.
- Managed complex customer interactions by providing empathetic support to debtors while maintaining firm adherence to repayment policies.
- Utilized specialized skip tracing resources to pinpoint difficult-to-locate debtors, boosting potential for successful collections.
- Surpassed performance targets for debt recoveries, enhancing overall financial stability of organization.
- Enhanced team performance through unwavering commitment to surpassing established metrics while maintaining a high level of professionalism.
- Inbound/Outbound calls
- Achieved successful digital repossession collections from 06/23 to present through strategic use of contract pro chat and SMS text.
- Digital/Text team - 06/2022 – 09/2022 then returned to 4 pay
- 4 pay collector
- 3 pay collector
General Clerk III
TDEC
London, KY
09.2013 - 06.2018
- Processed incoming and outgoing correspondence, maintaining accurate records for effective communication.
- Utilized data entry software to input and verify information, enhancing accuracy of databases.
- Delivered exceptional customer service by effectively resolving inquiries and complaints.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
AAS -
Somerset Community College
LondonSkills
- Goal-oriented mindset
- Patience and persistence
- Repossession
- Call center experience
- Debt recovery strategies
- Skip tracing techniques
- Stress tolerance
- Client relations
- Complex Problem-solving
- Customer research
- Negotiation
- Account management
Accomplishments
- Achieved exceeds expectations on 2025 year end review and exceeds or meets expectations on previous year reviews
- Recognition for great team player and leadership from coworkers and other department supervisors
- Achieved incentive 12/12 (missing only one secondary goal one month but achieving the primary goal)
- Back Bone and Mountain Mover awards from supervisor
Timeline
Collector
One Main
11.2018 - Current
General Clerk III
TDEC
09.2013 - 06.2018
AAS -
Somerset Community College
AWARDS
Preferred scheduling, Back Bone, Mountain Mover from supervisor, several shine on's (recognition from others) from peers and various supervisors across multiple areas of the company such as great team player and stronger together, Meets expections and exceeds expectations on yearly reviews, Reached payout 12/12 months.