Summary
Overview
Work History
Education
Skills
Timeline
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Alyse Adam

Paducah

Summary

Dynamic and results-driven professional with extensive experience in team leadership and customer service at McDonald's. Proven track record in enhancing operational efficiency and boosting sales through strategic inventory management and staff development. Adept at fostering relationships and resolving issues, ensuring a positive experience for both customers and employees.

Overview

21
21
years of professional experience

Work History

Department Manager (D3)

Mcdonalds
06.2016 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Retail Assistant Manager

Ashley Furniture Homestore
05.2015 - 06.2016
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Trained and developed new employees for ease of transition into team.

Call Center Team Lead

Lynx Services
04.2013 - 05.2015
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
  • Recommended products to customers, thoroughly explaining details.
  • Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
  • Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.

Store Manager

Captain D's Seafood
01.2004 - 03.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Education

No Degree - Medical Assisting

Daymar College
Paducah, KY

High School Diploma -

Heath High School
West Paducah, KY
05-2004

Skills

  • Customer service

  • Staff management

  • Team leadership

  • Team supervision

  • Problem-solving

  • Training and mentoring

  • Safety and security

  • Customer engagement

  • Goals and performance

  • Flexible schedule

  • Work planning and organization

  • Staff development

  • Personnel training and development

  • Loss prevention

  • Sales reporting

  • Sales expertise

  • Relationship building and management

  • Order management

  • Vendor relationship management

  • Staff hiring and retention

  • Employee management

  • Operations management

Timeline

Department Manager (D3)

Mcdonalds
06.2016 - Current

Retail Assistant Manager

Ashley Furniture Homestore
05.2015 - 06.2016

Call Center Team Lead

Lynx Services
04.2013 - 05.2015

Store Manager

Captain D's Seafood
01.2004 - 03.2013

No Degree - Medical Assisting

Daymar College

High School Diploma -

Heath High School

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Alyse Adam