Alyssa Cupp
Richmond
Summary
Dynamic professional with experience in the food service industry, skilled in training and mentoring team members. Known for adaptability and effective communication, contributing to improved service standards and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
Ramsey's Diners
08.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Trained new team members on menu items, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Package Loader
UPS
05.2023 - 08.2023
- Loaded and unloaded packages efficiently to meet daily operational targets.
- Operated package scanning equipment to ensure accurate tracking and inventory management.
- Maintained cleanliness and organization of loading area to enhance safety protocols.
- Collaborated with team members to optimize loading processes and reduce turnaround time.
Team Leader
Panera Bread
08.2020 - 08.2023
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Trained and mentored new staff on service standards and food safety protocols.
- Implemented customer feedback mechanisms to enhance service delivery and satisfaction.
- Coordinated daily tasks to maintain workflow efficiency during peak hours.
Education
Bachelor of Science - Communication Sciences And Disorders
Eastern Kentucky University
Richmond, Kentucky, KY05-2026
Skills
- Strong work ethic
- Professional appearance
- Time management & organization
- Teamwork & collaboration
- Adaptability
- Active listening & communication
Timeline
Server
Ramsey's Diners
08.2023 - Current
Package Loader
UPS
05.2023 - 08.2023
Team Leader
Panera Bread
08.2020 - 08.2023
Bachelor of Science - Communication Sciences And Disorders
Eastern Kentucky University