Alyssa Dillow
Garrison
Summary
- Dynamic entrepreneur and customer service expert with a proven track record at '83 Sweets. Excelled in building customer relationships and enhancing brand identity through exceptional service and strategic social media use. Skilled in team leadership, driving revenue growth and fostering a culture of safety and efficiency. Demonstrates a strong work ethic and attention to detail.
- Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
- Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure on a daily basis and adapting to new situations and challenges.
Overview
21
21
years of professional experience
Work History
Business Owner
'83 Sweets
01.2011 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Customer Service Representative
Victoria's Secret Direct
03.2004 - 03.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Art
Ohio University
Athens, OH01-2011
Associate of Arts - Communications
International College of Broadcasting
Dayton, OH01-2004
Skills
- Excellent Traditional Work Ethic
- Committed
- Customer service
- Attention to detail
- Driven and determined
Accomplishments
Appeared twice and competed on a Food Network baking competition tv show called "Cupcake Wars" Season 5 (Tony Hawk episode) was the first runner up and season 7 won the Cody simpson episode. Won a $10,000 cash prize to further invest into my business.
Hobbies
- I spend time with my son as much as possible, whom is a senior in high school and is involved in sports
- I love being outdoors with my husband, working on various home projects together and taking our UTV on rides to outdoor riding trails
- I enjoy hiking and walking with my two huskies
Timeline
Business Owner
'83 Sweets
01.2011 - Current
Customer Service Representative
Victoria's Secret Direct
03.2004 - 03.2006
Bachelor of Arts - Art
Ohio University
Associate of Arts - Communications
International College of Broadcasting
Similar Profiles
David OtesanyaDavid Otesanya
Web developer at RCCG, Lagos province 83Web developer at RCCG, Lagos province 83
Trevor DunnTrevor Dunn
Union Pipefitter/Welder at Plumbers and Steamfitters Local Union 83Union Pipefitter/Welder at Plumbers and Steamfitters Local Union 83
Noela BatinićNoela Batinić
Flight Sergeant at 83 Juno Beach Royal Canadian Air Cadet SquadronFlight Sergeant at 83 Juno Beach Royal Canadian Air Cadet Squadron