ALYSSA MCFIELD
P.O Box 592, George Town,Cayman Islands
Summary
I am a self-motivator, team player and dedicated individual with a solid background in high-volume office environments. Who's focused on delivering exceptional clerical and operational support for professionals. An upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
3
3
years of professional experience
Work History
Senior Securities Clerk-Investment Services
Cayman National
George Town, Cayman Islands
03.2023 - Current
- Prepared and organized files for storage, archiving, and retrieval.
- Created new folders or updated existing ones when necessary.
- Scanned hard copy documents into electronic format for easy access.
- Verified accuracy of filing information such as names and numbers.
- Updated electronic databases with current filing information. Utilized software programs such as Excel, Word, Access for data entry, analysis and reporting purposes.
- Provided administrative support to the Operations Manager by preparing reports and documents.
- Post Securities, check figures and documents for correct entry, mathematical accuracy and proper codes.
- Conducted due diligence on current investors including gathering data, analyzing financial statements and KYC information into data spreadsheets.
- Produce thorough, accurate and timely reports of project activities.
- Organize files, develop spreadsheets, fax reports and scan documents to improve organizational workflow.
- Pulled files for staff, management and third-party requests.
- Maintained front desk to provide positive first impression.
- Collect and code various documents to prepare for filing, storage and processing.
- Open, sort and route incoming mail.
- Matched daily clients reconciled statements and prepare monthly batch for filing.
- Monitored inventory levels of supplies used for filing purposes.
Health Services Authority
Temporary Administrative Assistant
George Town, Cayman Islands
11.2021 - 08.2022
- Greeted visitors or callers to handle questions or direct them to appropriate staff.
- Managed physical and digital documents, monitored spreadsheets and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed office duties, answered emails and made phone calls.
- Answered phone calls from direct callers, scheduled appointments and provided general office information.
- Answered and routed telephone calls and took messages.
- Delivered exceptional customer service through direct communication with patients and team members.
- Asked probing questions to patients in quarantine and accurately input information into Microsoft Forms.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information into the Cerner database.
- Handled patients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Superior Auto
Administrator
George Town, Cayman Islands
02.2021 - 09.2021
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Wrote emails and payment plan contracts for management and proofread documentation to provide error-free correspondence.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Oversaw company database and verified accurate updates and proper file management.
- Worked closely with manager to grow customer base through social media postings.
Education
BBA - Business Management
Ashworth College (Online)
Georgia06-2027
Honors -
High School Diploma
George Town10.2020
Skills
- Multitasking and Time Management
- Document Management
- Strong Organizational Skills
- Microsoft Office Suite
- Detailed-orientated
- Experience in Leadership
- Records Maintenance
- Confidentiality
- Analytical abilities
- Filing management
- Customer Service
- Corporate Communications
Accomplishments
Community Outreach
- CPR Certified (2022)
- Promoted to another department due to my efficiency and self-management that achieved customer/business satisfaction..
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve the flow of out-patients, earning recognition from upper management and financial reward. (Dec 2022)
- Helped members who sat on the Adoption board for Elderly Person Month (2016-2019)
- Ranked 1st and completed The Red Cross Disaster Training. (Prospect Community, 2016)
- Elmslie Memorial Dance Ministry. (2017-Present)
Affiliations
- Completed and was awarded CPR Certificate (2022)
- President Assistant, Prospect Community (2016 -2019 )
- Completed all ranks in George Town Girls Brigade (2010-2019)
- Represented John Gray High School as a top athlete. (2014-2019)
Hobbies
Ashworth
- Journaling/ Vlogging
- Reading/ Story-Writing
- Watersports
Timeline
Senior Securities Clerk-Investment Services
Cayman National
03.2023 - Current
Health Services Authority
Temporary Administrative Assistant
11.2021 - 08.2022
Superior Auto
Administrator
02.2021 - 09.2021
BBA - Business Management
Ashworth College (Online)
Honors -
High School Diploma
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