Alyssa McGuire

Taking calls and guiding consumer to appropriate resources and/or submitting a complaint with the consumer.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Took consumer complaints with empathy.
• Handled escalated calls efficiently, finding satisfactory resolutions for both consumer and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual consumer needs.
• Collaborated with team members to develop best practices for consistent customer service.
• Assisted consumer in navigating company website.
• Various offline duties.

Owner of the company. I not only handled the books and the behind the scenes, I also was a laborer. Required a lot of multitasking and skills to manage.

• Managed day-to-day business operations.
• Operated with safety and skill to avoid accidents and delays.
• Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
• Collaborated with other owner/operators in efforts to exchange information, resources, and business opportunities.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Trained and motivated employees to perform daily business functions.
• Assessed income and expenses and adapted plans to improve profit levels.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.