Alyssa Phillips
Mayfield
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Southern Termite and Pest Control
04.2025 - Current
- Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
- Scheduled appointments for pest control services, ensuring efficient use of technician time.
- Maintained organized records of customer interactions and service requests in company database.
- Assisted in processing invoices and payments, contributing to accurate financial documentation.
- Coordinated communication between customers and field technicians for seamless service execution.
- Implemented office procedures to enhance workflow efficiency and improve customer satisfaction rates.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Cashier
Walmart
06.2022 - 12.2022
- Strong product knowledge and understanding of customer base, basic math skills, verbal communication, active listening.
- To provide a positive attitude, knowledge of team work, great customer service, and building customer loyalty.
Cashier
Goodwill
04.2021 - 06.2022
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
Waitress
The Catfish House
05.2019 - 09.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Education
High School Diploma -
Graves County High School
Mayfield, KYHigh School Diploma - undefined
Gateway Academy
Mayfield, KY05.2021
Skills
- Issue resolution
- Cash register operation
- Customer assistance
- Cash management
- Coin counting
- Effective customer upselling
- Returns and exchanges
- Ordering and stocking
- POS systems
- Credit and cash transactions
- Merchandise restocking
- Document scanning and digitization
- Document management
- Calendar management
- Confidential information management
- Meeting support
- Document retrieval
- Phone and email etiquette
- Data entry
- Documentation and recordkeeping
- Database administration
- Database maintenance
- Schedule management
- Data analysis and modeling
Timeline
Receptionist Administrator
Southern Termite and Pest Control
04.2025 - Current
Cashier
Walmart
06.2022 - 12.2022
Cashier
Goodwill
04.2021 - 06.2022
Waitress
The Catfish House
05.2019 - 09.2019
High School Diploma - undefined
Gateway Academy
High School Diploma -
Graves County High School