Alyssa Southwood
Bowling Green
Summary
Personable and energetic individual with excellent communication and customer service skills. Possesses a natural talent for connecting with people and representing brands positively. Deep understanding of brand messaging and marketing principles. Proven ability to engage effectively and provide outstanding product demonstrations resulting in strong customer loyalty. Honed customer engagement skills in customer service and retail environments. Adaptable and capable of excelling in various professional settings. Seeking to leverage knowledge in a new field. Enthusiastic about making a valuable contribution in a new and dynamic role.
Overview
2
2
years of professional experience
Work History
Brand Representative
A&F Co.
Bowling Green, KY
01.2025 - Current
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
Front of House Team Supervisor
Chick-fil-A
Hopkinsville, Ky
07.2023 - 08.2024
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Implemented new processes to reduce wait times and improve overall guest satisfaction.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
Medical Assistant/Co-op Student
Foundations Primary Care LLC
Cadiz, Ky
08.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Managed approximately 30+ incoming calls, emails and faxes per day.
Education
Bachelor's Degree - English And Geological Sciences
Western Kentucky University
Bowling Green, Ky05-2028
Associates of Science - undefined
Hopkinsville Community College
Hopkinsville, Ky07.2024
High School Diploma - undefined
Trigg County High School
Cadiz, Ky05.2023
Skills
- Goal oriented
- Brand awareness
- Effective communicator
- Customer relations
- Relationship management
- Customer service
- Sales expertise
- Teamwork and collaboration
- Attention to detail
- Problem-solving
Timeline
Brand Representative
A&F Co.
01.2025 - Current
Front of House Team Supervisor
Chick-fil-A
07.2023 - 08.2024
Medical Assistant/Co-op Student
Foundations Primary Care LLC
08.2022 - 05.2023
Associates of Science - undefined
Hopkinsville Community College
High School Diploma - undefined
Trigg County High School
Bachelor's Degree - English And Geological Sciences
Western Kentucky University