Alyssa Rae Oliver
Louisville
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Chick-fil-A. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Experienced in training and mentoring, fostering a collaborative environment that drives operational excellence and community engagement. Proficient in cash handling and music instruction.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Knowledgeable Intern with solid foundation in legal research and document preparation. Proven ability to assist in drafting legal documents and supporting case preparations. Demonstrated proficiency in legal research, document organization and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Team Member
Chick-fil-A
05.2025 - Current
- Assisted in food preparation and assembly, ensuring quality and consistency.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to optimize workflow during peak hours.
- Participated in training sessions to enhance product knowledge and service skills.
- Handled cash transactions accurately while processing customer orders promptly.
Intern
Various Local Attorneys and Judges
06.2024 - Current
- Organized case files and maintained accurate records for efficient retrieval.
- Observed court proceedings, taking detailed notes on judicial decisions and arguments presented.
- Developed a comprehensive understanding of various legal practices through hands-on experience across multiple cases.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
Church Volunteer and Musican
Redeemer Lutheran Church
01.2018 - Current
- Organized community outreach programs to engage congregation and local residents.
- Mentored new volunteers, providing guidance on responsibilities and best practices within the church community.
- Coordinated food distribution events, ensuring efficient operation and community engagement.
- Organized inventory management, maintaining accurate records of supplies and distributions.
- Collaborated with pastoral staff to integrate music effectively into service planning and liturgical practices.
- Mentored junior musicians, fostering skill development and creating a supportive learning environment.
- Delivered engaging performances for diverse congregational events, enhancing community participation and spiritual engagement.
- Collaborated with church staff to plan and execute seasonal programs, ensuring alignment with organizational goals.
Certified Trainer
McAllister's Deli
03.2022 - 05.2025
- Delivered engaging training sessions to enhance team knowledge of menu items and service standards.
- Developed and implemented training materials to improve onboarding processes for new employees.
- Assessed training effectiveness through feedback and adjusted programs accordingly for continuous improvement.
- Facilitated workshops on customer service techniques, resulting in improved guest satisfaction scores.
- Mentored junior staff, fostering a collaborative environment that encouraged skill development and retention.
- Collaborated with management to identify training needs aligned with operational goals and employee performance.
- Conducted regular evaluations of staff competencies to ensure compliance with company policies and standards.
Volunteer
Noe Middle School
08.2022 - 05.2024
- Planned and prepared individual music lessons to support student needs.
- Enhanced student performance by developing engaging and interactive music lessons.
- Conducted individual and group music lessons lasting from 30 to 60 minutes each.
- Increased student retention in private music lessons through personalized instruction and goal setting.
Team Leader
Kentucky Kingdom And Hurricane Bay
03.2020 - 09.2023
- Led team to ensure safety protocols and operational standards were consistently maintained.
- Trained and mentored new staff on efficient customer service practices and park operations.
- Coordinated daily staff schedules to optimize resource allocation and enhance guest experiences.
- Implemented process improvements that increased overall team productivity and reduced wait times.
- Supervised daily food operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Implemented inventory management practices to minimize waste and optimize supply levels.
- Coordinated team schedules to enhance workflow efficiency during peak operational hours.
- Engaged customers by providing exceptional service and product knowledge to enhance guest experiences.
- Assisted in maintaining merchandise presentation standards to ensure an inviting shopping environment.
Education
Bachelor of Arts - Criminal Justice And Music Performance
University of Kentucky
Lexington, KY05-2028
High School Diploma -
DuPont Manual High School
Louisville05-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Computer skills
- Creativity and innovation
- Positive attitude
- Community service
- Teaching experience
- Euphonium proficiency
- Piano proficiency
Timeline
Team Member
Chick-fil-A
05.2025 - Current
Intern
Various Local Attorneys and Judges
06.2024 - Current
Volunteer
Noe Middle School
08.2022 - 05.2024
Certified Trainer
McAllister's Deli
03.2022 - 05.2025
Team Leader
Kentucky Kingdom And Hurricane Bay
03.2020 - 09.2023
Church Volunteer and Musican
Redeemer Lutheran Church
01.2018 - Current
Bachelor of Arts - Criminal Justice And Music Performance
University of Kentucky
High School Diploma -
DuPont Manual High School