Amanda Barger
Hazard
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Overview
13
13
years of professional experience
Work History
Crew Trainer
Mcdonals
Hazard
08.2021 - Current
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation.
- Assisted in scheduling shifts to maintain optimal staffing levels during peak hours.
- Monitored food quality and presentation to uphold brand standards.
- Demonstrated effective communication skills while resolving customer inquiries and concerns.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Stayed up to date on requirements of all team positions to optimize training.
Tax Specialist
Quickbooks
Hazard
07.2019 - 07.2020
- Prepared and reviewed client tax returns for accuracy and compliance.
- Assisted clients in understanding tax regulations and filing requirements.
- Conducted research on tax laws using QuickBooks tools and resources.
- Collaborated with team members to resolve client issues and inquiries.
- Managed documentation for client accounts within QuickBooks software.
- Educated clients on tax-saving strategies and deductions available to them.
- Reviewed financial statements to ensure accurate reporting of income and expenses.
- Prepared, reviewed, and filed tax returns for individual clients.
- Maintained current knowledge of changes in taxation rules and regulations through continuing education and professional development courses.
- Processed forms and payments for customers.
- Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
- Performed calculations to determine estimated taxes due or refunds expected.
- Responded promptly to client inquiries related to their taxes or other fiscal matters.
- Provided guidance to clients regarding changes in federal, state, and local laws that may affect them financially.
- Helped individual clients, trusts, partnerships, and corporations maintain compliance with tax and reporting laws.
Customer Service Manager (CSM)
Walmart
Hazard
06.2014 - 09.2018
- Managed customer service operations to enhance client satisfaction and loyalty.
- Trained and developed team members on effective communication techniques.
- Resolved customer complaints by implementing problem-solving strategies.
- Oversaw scheduling and staffing to meet service demands efficiently.
- Collaborated with departments to streamline service processes and improve efficiency.
- Ensured compliance with company policies and procedures during customer interactions.
- Analyzed customer feedback to identify areas for service improvement initiatives.
- Coordinated training sessions for staff on new products and services offered.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
Photo Technician
Walmart
Hazard
06.2014 - 06.2016
- I work on putting orders together And working with layaway and site to store filling online orders.
- I also help customers complete their orders and been complimented on working with customers.
- Operated photo printing equipment to produce high-quality images for customers.
- Assisted customers in selecting photo services and products tailored to their needs.
- Managed inventory of photo supplies, ensuring availability for daily operations.
- Maintained cleanliness and organization of the photo lab area for efficient workflow.
- Trained new staff on equipment usage and customer service protocols.
- Resolved customer inquiries and issues related to photo orders promptly and professionally.
- Adhered to safety protocols when handling chemicals and equipment in the photo department.
- Organized and maintained a database for all digital photographs taken.
- Managed inventory of supplies such as film, chemicals, paper stock.
- Edited photos using Adobe Photoshop to adjust colors, contrast, brightness.
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
- Completed daily checklists to maximize productivity of photo department operations.
- Filled tanks of processing machines with developer, dyes and stop-bath solutions.
- Received and processed face-to-face and online orders for photo prints and specialty items.
Representative
Sykes Enterprises, Incorporated
Chavies
09.2012 - 04.2013
- Working with customers over the phone and knowing the program's well.
- Keeping notes and info on accounts for the customer.
- Remembering pathways and selling new programs to help them as well.
- Assisted customers with inquiries and provided effective solutions.
- Managed customer accounts and updated information in the database.
- Resolved complex customer issues using problem-solving skills and tools.
- Maintained knowledge of product offerings to assist customers effectively.
- Participated in team meetings to discuss performance and share insights.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Provided customer service by answering product and service related questions.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
Education
College prep - Business
Perry Central High School
Hazard, KY01-2010
Skills
- Customer Service
- Sales
- Phones
- Bookkeeping
- Management
- Front Desk
- Office Management
- Employee training
- Food safety compliance
- Shift scheduling
- Tax preparation
- Inventory management
- Adaptability to change
- Time management
- Processing payments
- Cash handling
- Training tools and resources
- Telemarketing expertise
- Task delegation
- Coaching and mentoring
- Team leadership and supervision
- Workplace safety
- Sales expertise
- Equipment maintenance
- Multitasking and organization
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Crew Trainer
Mcdonals
08.2021 - Current
Tax Specialist
Quickbooks
07.2019 - 07.2020
Customer Service Manager (CSM)
Walmart
06.2014 - 09.2018
Photo Technician
Walmart
06.2014 - 06.2016
Representative
Sykes Enterprises, Incorporated
09.2012 - 04.2013
College prep - Business
Perry Central High School