Amanda Barrett
Calvert City
Summary
Organized and dependable administrative professional with 8+ years of experience in office operations, scheduling, cash handling, and customer service. Experienced in supporting leadership, coordinating logistics, maintaining accurate records, and managing high-volume workflows. Strong communicator with bookkeeping familiarity and a commitment to serving the community with professionalism and efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Lead
Trinity Health
Des Moines
09.2024 - 02.2026
- Managed daily front office operations in a high-volume healthcare setting.
- Coordinated provider schedules and maintained workflow efficiency.
- Processed payments, balanced cash drawers, and maintained financial accuracy.
- Prepared reports and assisted leadership with administrative projects.
- Maintained organized digital and physical filing systems.
- Trained and supported front desk staff to ensure consistent service standards.
Patient Service Representative
Bon Secours
Paducah
12.2023 - 06.2024
- Maintained detailed electronic records including demographic, insurance, and referral data.
- Facilitated coordination between primary care offices and specialty providers.
- Reviewed documentation for completeness and compliance before processing.
- Generated and distributed formal correspondence and required documentation.
- Managed intake of external records and ensured accurate digital filing.
- Clarified billing policies and financial responsibilities with patients.
Patient Access Coordinator
Baptist Health Paducah
Paducah
08.2021 - 11.2023
- Conducted eligibility verification and financial clearance prior to service delivery.
- Processed service payments and explained coverage determinations.
- Navigated complex registration systems to ensure accurate encounter setup.
- Worked across multiple departments (ED, specialty clinics, main registration).
- Assisted in onboarding new staff on system procedures and policy requirements.
- Resolved account discrepancies to prevent delays in care or billing.
Backroom Supervisor Coordinator
HomeGoods
Paducah
05.2021 - 08.2021
- Directed stockroom workflow to ensure timely merchandise processing.
- Monitored safety procedures and maintained organized inventory systems.
- Acted as communication link between management and associates.
- Tracked damaged goods and processed vendor claims.
Apparel Outfitter
Cabela’s
Bowling Green
06.2019 - 03.2021
- Assisted customers with product selection and transaction processing.
- Maintained organized sales floor standards and updated promotional displays.
- Processed returns and exchanges in accordance with company policy.
- Supported inventory accuracy through tagging and restocking.
Leasing Consultant
Campus Pointe Apartments
Bowling Green
11.2017 - 06.2019
- Managed lease documentation, renewals, and resident file maintenance.
- Coordinated maintenance scheduling and tracked completion of service requests.
- Processed rental payments and recorded transactions in accounting software.
- Conducted property tours and communicated policy expectations to residents.
- Assisted with occupancy tracking and marketing initiatives.
Education
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
Bowling Green, KY05.2019
Skills
- Office Administration & Workflow Management
- Scheduling & Facility Coordination
- Customer Service & Public Interaction
- Cash Handling & Record-keeping
- Basic Bookkeeping Support
- Document Preparation & Reporting
- Digital & Physical Filing Systems
- Email & Phone Communication
- Microsoft Office & Standard Office Software
Timeline
Front Desk Lead
Trinity Health
09.2024 - 02.2026
Patient Service Representative
Bon Secours
12.2023 - 06.2024
Patient Access Coordinator
Baptist Health Paducah
08.2021 - 11.2023
Backroom Supervisor Coordinator
HomeGoods
05.2021 - 08.2021
Apparel Outfitter
Cabela’s
06.2019 - 03.2021
Leasing Consultant
Campus Pointe Apartments
11.2017 - 06.2019
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University