Amanda Burt
Elizabethtown,Kentucky
Summary
With a proven track record at Physical Therapy Associates, exceling in office administration and customer service, enhancing patient satisfaction and streamlining insurance verification processes. Developed strong administrative and customer service skills in fast-paced insurance environment, focusing on accuracy and efficiency. Skilled in managing documents, data entry, and client interactions. Seeking to transition into new field while leveraging excellent organizational and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Insurance Clerk/Medical Receptionist
Physical Therapy Associates
07.2020 - 12.2024
- Responded to inquiries from callers seeking information.
- Carried out administrative tasks by communicating with patients and scanning documents.
- Organized company files and records, implementing efficient systems for easy retrieval of essential documents.
- Handled sensitive customer interactions professionally.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Medical Assistant
Healthway Internal Medicince and Pediatrics
02.2018 - 02.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Office Receptionist
Hardin Memorial Hosptial
07.2017 - 01.2018
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Assistant Intern
Heartland Primary Care
04.2017 - 07.2017
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Welcomed patients and inquired about wellbeing since last treatment.
- Maintained clean and safe clinic environment to prevent injuries.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
No Degree - Medical Assistant
TMIKY
Elizabethtown, KY10-2017
High School Diploma -
Central Hardin High School
Cecilia, KY05-2009
Skills
- Office administration
- Insurance verification
- Records management
- Customer service
- Multitasking
- Organizing and prioritizing work
- Microsoft office
- Data entry
- Medical terminology
- Appointment scheduling
- HIPAA compliance
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Immunization administration
- Specimens' collection and processing
Timeline
Insurance Clerk/Medical Receptionist
Physical Therapy Associates
07.2020 - 12.2024
Medical Assistant
Healthway Internal Medicince and Pediatrics
02.2018 - 02.2020
Medical Office Receptionist
Hardin Memorial Hosptial
07.2017 - 01.2018
Medical Assistant Intern
Heartland Primary Care
04.2017 - 07.2017
No Degree - Medical Assistant
TMIKY
High School Diploma -
Central Hardin High School
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