AMANDA FIELDS
Bardstown
Summary
Retail professional with extensive experience in customer service, payment processing, and sales. Strong communication skills and ability to collaborate effectively within teams. Proven track record of driving organizational success through adaptability and continuous learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
SRM Transport Services LLC
06.2025 - Current
- Delivered packages efficiently in compliance with safety regulations and company policies.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Assisted in training new drivers on best practices and operational procedures.
- Maintained accurate delivery logs, ensuring timely updates of status and inventory.
- Collaborated with dispatch team to coordinate pickups and address customer inquiries promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Online Reseller
Self Employed Services
04.2018 - Current
- Processed credit card payments using secure payment gateways.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Created detailed product descriptions including features, benefits and technical specifications.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Developed marketing strategies to promote products across multiple channels including social media, email campaigns and web advertising.
- Delivered e-mail confirmation of completed transactions and shipment.
- Purchased new or used items from online or physical sources for resale via websites.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Updated website content regularly according to changing market conditions.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Provided customer service support via email, phone and live chat.
- Received and processed payments from customers using electronic transaction services.
- Maintained accurate records of all transactions for audit purposes.
- Handled all aspects of business, including accounting, purchasing and web design.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Managed inventory levels to ensure timely delivery of orders.
- Analyzed sales data to identify trends in customer preferences.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Ensured compliance with local laws related to selling products online.
- Responded promptly to customer inquiries regarding order status updates.
- Canceled orders based on customer requests or inventory or delivery problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cosmetics Cashier
Walmart
04.2023 - 06.2025
- I am assigned to Cosmetic's cashier but I also work Pharmacy and Health and Beauty.
- My job duties include labeling overstock for backroom, topstock rotation, setting and locating features and Action Ally features as well as, end caps and sidekicks.
- I also have the ability to scan outs, and viz pic top stock.
- I have also been trained in picking for OGP.
- I also have a very high pick rate and I am sought after to pick up slack if needed.
- I am skilled at all the areas of my location as well as areas outside my location.
- I enjoy top stock, and zoning.
- I also enjoy customer interactions, as I've developed relationships with loyal repetitive customers.
Store Manager
Brandy's Wigs
02.2014 - 10.2016
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Performed regular price checks to ensure competitive pricing.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Updated and maintained store signage and displays.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed relationships with suppliers to negotiate better prices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints in a timely manner.
Education
Associate's Degree - Alternative Medicine
American College of Healthcare Sciences
Portland, OR09.2016
Skills
- Microsoft Word
- Management
- Retail sales
- Microsoft Excel
- Leadership
- Food preparation
- Freight
- Supervising experience
- Merchandising
- Serving Experience
- Cashiering
- Retail management
- Communication skills
- Basic math
- Food safety
- Cash handling
- Teaching
- Data entry
- Awesomeness
- POS
- Childcare
- Customer service
- Store management
- Sales
- Delivery driver
- Driver skills in a large cargo van
Certification
Driver's License
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Timeline
Delivery Driver
SRM Transport Services LLC
06.2025 - Current
Cosmetics Cashier
Walmart
04.2023 - 06.2025
Online Reseller
Self Employed Services
04.2018 - Current
Store Manager
Brandy's Wigs
02.2014 - 10.2016
Associate's Degree - Alternative Medicine
American College of Healthcare Sciences
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