Amanda Ginter
Florence
Summary
Dynamic Patient Service experience. Excelling in insurance verification and answering 80 plus calls a day. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in HIPAA compliance and managing sensitive information, fostering trust and efficiency in healthcare settings.
Overview
29
29
years of professional experience
Work History
Patient Service Representative
Eversana Pharmaceuticals
04.2023 - 10.2025
- Assisted patients with inquiries regarding medication, insurance processes, and program eligibility.
- Managed patient records using electronic health record systems to ensure accuracy and compliance.
- Educated patients on pharmaceutical services and support programs available through Eversana.
- Collaborated with healthcare providers to facilitate seamless communication regarding patient needs.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Answered 80+ calls a day.
Patient Service Representative
St Elizabeth Hospital Medical Center
06.2019 - 01.2023
- Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff..
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Coordinator
Cincinnati Children's Hospital
03.2016 - 05.2019
- Coordinated patient scheduling and registration processes to enhance operational efficiency.
- Managed insurance verification and eligibility checks to ensure accurate patient billing.
- Assisted patients with access to healthcare services, addressing inquiries and concerns promptly.
- Developed workflows for streamlined patient intake procedures, improving overall service delivery.
- Collaborated with clinical teams to optimize appointment availability based on patient needs and provider schedules.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Used Epic system
Sales Assistant
Drees Homes
07.1996 - 09.2015
- Assisted customers in selecting homes, ensuring alignment with personal preferences and budget constraints.
- Provided support to sales team by managing client inquiries and scheduling appointments efficiently.
- Collaborated with marketing to develop promotional materials, enhancing community outreach efforts.
- Analyzed market trends to provide insights that informed strategic sales decisions and promotional strategies.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
High School Diploma -
Boone County High
Florence, KYSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Medical terminology
- Medical insurance
- Data entry proficiency
- Phone etiquette
- Clinical data entry
- Flexible schedule
- Multitasking and organization
- Patient registration
- Patient check-in
- Registration and admissions
- Payment processing
- Friendly and outgoing
- Registration and scheduling
- Punctual and hardworking
Timeline
Patient Service Representative
Eversana Pharmaceuticals
04.2023 - 10.2025
Patient Service Representative
St Elizabeth Hospital Medical Center
06.2019 - 01.2023
Patient Access Coordinator
Cincinnati Children's Hospital
03.2016 - 05.2019
Sales Assistant
Drees Homes
07.1996 - 09.2015
High School Diploma -
Boone County High