Amanda Hart
Corbin
Summary
Excellent communicator with two years of experience as a Customer Service Representative in high-volume call centers.
Overview
9
9
years of professional experience
Work History
Mailroom Clerk
Exela Technologies
06.2024 - Current
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Maintained clean and organized mail room to promote safety and efficiency.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high level of confidentiality with mail items in line with regulations.
Data Entry Clerk
Exela Technologies
01.2022 - 06.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
CSR
Senture
05.2020 - 01.2022
- Complaint Resolution
- Inbound phone calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
Cashier
Dollar General
01.2019 - 05.2019
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
Dishwasher
Sonny's BBQ
06.2017 - 08.2017
- Washed dishes, utensils, and kitchen equipment in a fast-paced restaurant environment
- Kept dishware, glasses, and utensils ready for all customer needs by quickly scraping, washing, and restacking items
Carhop
Sonic Drive-In
06.2016 - 08.2016
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
- Consistently double-checked order accuracy and food quality
- Delivered orders balanced on trays to different cars
Education
High School Diploma -
The Corbin School of Innovation
Corbin, KY01.2017
Skills
- Customer Complaint Resolution
- Good listening skills
- Call center operations
- Quality assurance
- Customer Service
- Microsoft Office
- Complaint Resolution
- Inbound phone calls
Timeline
Mailroom Clerk
Exela Technologies
06.2024 - Current
Data Entry Clerk
Exela Technologies
01.2022 - 06.2024
CSR
Senture
05.2020 - 01.2022
Cashier
Dollar General
01.2019 - 05.2019
Dishwasher
Sonny's BBQ
06.2017 - 08.2017
Carhop
Sonic Drive-In
06.2016 - 08.2016
High School Diploma -
The Corbin School of Innovation