Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Hart

Corbin

Summary

Excellent communicator with two years of experience as a Customer Service Representative in high-volume call centers.

Overview

9
9
years of professional experience

Work History

Mailroom Clerk

Exela Technologies
06.2024 - Current
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
  • Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
  • Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained high level of confidentiality with mail items in line with regulations.

Data Entry Clerk

Exela Technologies
01.2022 - 06.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.

CSR

Senture
05.2020 - 01.2022
  • Complaint Resolution
  • Inbound phone calls
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer calls promptly to avoid long wait times on hold
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
  • Provided customers with advice and assistance, paying special attention to their specific needs or desires

Cashier

Dollar General
01.2019 - 05.2019
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
  • Helped customers by answering their questions and completing their requests
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds

Dishwasher

Sonny's BBQ
06.2017 - 08.2017
  • Washed dishes, utensils, and kitchen equipment in a fast-paced restaurant environment
  • Kept dishware, glasses, and utensils ready for all customer needs by quickly scraping, washing, and restacking items

Carhop

Sonic Drive-In
06.2016 - 08.2016
  • Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
  • Consistently double-checked order accuracy and food quality
  • Delivered orders balanced on trays to different cars

Education

High School Diploma -

The Corbin School of Innovation
Corbin, KY
01.2017

Skills

  • Customer Complaint Resolution
  • Good listening skills
  • Call center operations
  • Quality assurance
  • Customer Service
  • Microsoft Office
  • Complaint Resolution
  • Inbound phone calls

Timeline

Mailroom Clerk

Exela Technologies
06.2024 - Current

Data Entry Clerk

Exela Technologies
01.2022 - 06.2024

CSR

Senture
05.2020 - 01.2022

Cashier

Dollar General
01.2019 - 05.2019

Dishwasher

Sonny's BBQ
06.2017 - 08.2017

Carhop

Sonic Drive-In
06.2016 - 08.2016

High School Diploma -

The Corbin School of Innovation

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Amanda Hart