Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Johnson

Grand Rivers

Summary

Dynamic and dedicated professional with experience at Mercy Health, excelling in patient service and clinical assistance. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in HIPAA compliance and clinical documentation, fostering teamwork and collaboration to ensure optimal patient care and operational efficiency.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Stay at Home Mom

Self-employeed
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Certified Clinical Medical Assistant

Mercy Health Primary Care
06.2019 - 07.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Prepared and administered medications to alleviate patient symptoms.
  • Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.

Patient Service Representative

Mercy Health Hospital
07.2018 - 05.2019
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used EPIC to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Built and maintained positive working relationships with patients and staff.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.

Volleyball Coach

Livingston County High School
07.2017 - 07.2018
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Collaborated with fellow coaches to share best practices, leading to overall program improvement.
  • Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
  • Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.

Education

High School Diploma -

Central Methodist University
Fayette, MO

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities
  • HIPAA compliance
  • Immunization administration
  • Vital signs monitoring
  • Medical history recording
  • Medical office procedures
  • Patient intake process
  • Clinical documentation
  • Scheduling appointments

Certification

  • Certified Clinical Medical Assistant, National Healthcare Association - 2021-Currently obtained
  • HIPPA compliance Training
  • Bloodborne Pathogen Training
  • Insurance verification Training
  • Pre Authorization thru insurance companies Training


Timeline

Stay at Home Mom

Self-employeed
07.2023 - Current

Certified Clinical Medical Assistant

Mercy Health Primary Care
06.2019 - 07.2023

Patient Service Representative

Mercy Health Hospital
07.2018 - 05.2019

Volleyball Coach

Livingston County High School
07.2017 - 07.2018

High School Diploma -

Central Methodist University

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Amanda Johnson