Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda McFarland

Cold Spring ,KY

Summary

Adept at schedule management and customer service, significantly enhanced operational efficiency at The Christ Hospital Health Network by proactively adjusting resources and schedules. Strong work ethic and attention to detail ensured high customer satisfaction and timely task execution, showcasing one's ability to meet critical deadlines and coordinate complex schedules effectively. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 8 years of administrative and customer service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented scheduler with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Dedicated scheduler with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
13
years of professional experience

Work History

Scheduler/Office Administrative Assistant

The Christ Hospital Health Network
02.2016 - Current

Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Worked monthly on physician's schedule for 8 years, that included scheduling meetings, working his many clinics and subspecialties, building schedules.
  • Was a super user for the office and updated staff on the changes that were happening within the company.

Front Desk Receptionist

The Millard Advisory GGroup
01.2011 - 02.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Bachelor of Arts - Intermediate Studies

Northern Kentucky University
Newport
05.2017

Associate of Applied Science - Massage Therapy

Gateway Community College
Edgewood, KY
05.2006

Skills

  • Computer Skills
  • Attention to Detail
  • Data Entry
  • Strong Work Ethic
  • Effective Multitasking
  • Schedule Coordination
  • Problem-Solving
  • Schedule Management
  • Telephone Etiquette
  • Customer Service
  • Medical Terminology
  • Staff Coordination
  • Patient Scheduling
  • Document Management
  • Insurance Verification
  • Production Schedules
  • Meeting Scheduling
  • Patient Registration
  • Administrative Support
  • Administrative background
  • Mail handling
  • Meeting planning

Timeline

Scheduler/Office Administrative Assistant

The Christ Hospital Health Network
02.2016 - Current

Front Desk Receptionist

The Millard Advisory GGroup
01.2011 - 02.2016

Bachelor of Arts - Intermediate Studies

Northern Kentucky University

Associate of Applied Science - Massage Therapy

Gateway Community College
Amanda McFarland