Amanda Reynolds
Lexington
Summary
Dedicated and diligent professional with a proven track record of hard work and exceptional organization skills. Adept at effective communication and possessing strong time management abilities, ensuring tasks are completed efficiently and on schedule. I demonstrated capability to handle high-pressure situations with calmness and composure. Driven by career goals and committed to achieving success. Outgoing and personable, adept at building rapport and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Team Lead
Ted's Montana Grill Inc.
01.2011 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased team productivity by conducting regular training sessions and providing constructive feedback.
- Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues immediately.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
- Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Sales Associate
Lowe's
03.2010 - 05.2011
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Loader
UPS
04.2009 - 02.2010
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
Education
Bachelor of Arts - Psychology
Maryville University of Saint Louis
St Louis, MO12.2024
High School Diploma -
Bryan Station High School
Lexington, KY06.2010
Skills
- Trend tracking
- Regulatory Compliance
- Performance monitoring
- Production Monitoring
- Workplace Safety
- Quality Control
- Invoice Verification
- Equipment Maintenance
- Customer Focus
- Cash Handling
- Problem-Solving
Accomplishments
Over the 10 years of being there, I have moved from a hostess to a team lead position. While getting employee of the quarter five times.
Languages
English
Native or Bilingual
Timeline
Team Lead
Ted's Montana Grill Inc.
01.2011 - Current
Sales Associate
Lowe's
03.2010 - 05.2011
Loader
UPS
04.2009 - 02.2010
Bachelor of Arts - Psychology
Maryville University of Saint Louis
High School Diploma -
Bryan Station High School
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