Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Sparks

Hopkinsville

Summary

Dynamic Business Manager with a proven track record at Crofton Clinic PSC, excelling in operational efficiency and compliance management. Skilled in staff training and effective communication, I successfully implemented policies that enhanced patient scheduling and improved service delivery, fostering a collaborative environment that consistently exceeded expectations.

Overview

20
20
years of professional experience

Work History

Business Manager

Crofton Clinic PSC
Hopkinsville
11.2023 - Current
  • Managed daily operations to ensure efficient clinic workflow.
  • Developed and implemented staff training programs for improved performance.
  • Coordinated patient scheduling and appointments to enhance service delivery.
  • Maintained clinic inventory and supplies to support ongoing needs.
  • Collaborated with healthcare providers to streamline patient care processes.
  • Oversaw compliance with healthcare regulations and quality standards.
  • Improved communication among staff to foster a positive work environment.
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Facilitated communication between different teams within the organization through regular meetings.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Designed strategies for improving the quality of services provided by the organization.
  • Provided feedback to improve strategies, programs and initiatives.
  • Addressed customer questions and concerns regarding products and services.

Office Manager

Crofton Clinic PSC
Hopkinsville
08.2017 - Current
  • Managed daily operations of a busy medical office environment.
  • Oversaw scheduling and coordination of patient appointments and staff shifts.
  • Implemented policies to ensure compliance with healthcare regulations and standards.
  • Trained and supervised administrative staff on office procedures and best practices.
  • Maintained electronic health record systems for accurate patient information management.
  • Streamlined billing processes to improve efficiency and reduce errors in claims processing.
  • Facilitated communication between healthcare providers, patients, and insurance companies.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Monitored inventory levels of supplies necessary for daily operations of the office.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Performed administrative tasks such as preparing correspondence or maintaining personnel files.
  • Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Pitched in to help with office tasks during busy periods and staff absences.

Medical Front Office Receptionist

Western Kentucky Pulmonary Clinic
Hopkinsville
03.2006 - 08.2017
  • Greeted patients and visitors with professionalism and warmth.
  • Managed appointment scheduling and confirmed patient visits efficiently.
  • Handled patient check-in and check-out procedures accurately.
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Maintained patient records in electronic health systems securely.
  • Assisted with insurance verification and updated patient information promptly.
  • Coordinated communication between patients and medical staff effectively.
  • Performed data entry accurately into the practice's EMR system as needed.
  • Set up appointments for physician visits and procedures using calendar software.
  • Assisted with administrative tasks such as filing, faxing, copying documents.
  • Scanned documents into the practice's EMR system as needed.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
  • Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
  • Verified patient demographic information at time of check-in and check-out.
  • Processed payments for services rendered using cash register or point-of-sale system.
  • Provided excellent customer service through courteous interactions with patients and families.
  • Trained new staff members on front desk operations and processes.
  • Coordinated referrals between primary care providers and specialists.
  • Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
  • Prepared charts for new patients prior to their appointment.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Education

Associate of Applied Science - Medical Assistant

Brown Mackie College
Hopkinsville, KY
03-2006

High School Diploma -

Logan County High School
Russellville, KY
05-1997

Skills

  • Staff training
  • Policy writing
  • Compliance management
  • Electronic medical records
  • Patient scheduling
  • Customer relationship management
  • Operational efficiency
  • Effective communication
  • Team collaboration
  • Problem solving
  • Policy implementation
  • Coaching and mentoring
  • Verbal and written communication
  • Data collection
  • Regulatory compliance
  • Customer service
  • Performance evaluations
  • Schedule management

References

References available upon request.

Timeline

Business Manager

Crofton Clinic PSC
11.2023 - Current

Office Manager

Crofton Clinic PSC
08.2017 - Current

Medical Front Office Receptionist

Western Kentucky Pulmonary Clinic
03.2006 - 08.2017

Associate of Applied Science - Medical Assistant

Brown Mackie College

High School Diploma -

Logan County High School

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Amanda Sparks