Amanda S. Sinclair
Lexington
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Welcome Center Coordinator
God's Pantry Food Bank
09.2023 - Current
- Enter the daily retail cycle counts on commodities, answer phones, and assist people on where to get free food.
- Entered data, generated reports, and produced tracking documents.
- Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
- Evaluated program effectiveness using feedback from participants and staff members, making improvements as needed to better serve the community.
- Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
Customer Service Representative
Citizens Commerce Bank
10.2019 - 03.2023
- My title for this role was Customer Service Representative. This includes opening and closing accounts, CD's and IRA's. Assisting customers with their transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Staff Senior
Lexington Fayette County Government-Department of Building Inspection
09.2016 - 03.2018
- Assistant to commercial inspectors: including Building Inspection board meetings weekly assisting the permit process for the smooth delivery of all department sign offs. Processed payments for certificates of occupancy, commercial and residential building permits including HVAC, FENCING, CO's, building permits for residential and commercial. Scheduled appointments for inspections daily.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Head Teller
Republic Bank
10.2012 - 05.2015
- Head teller position required to open the safe, vault, and ATM. Retrieve daily mail to process payments, make sure all other employees had their cash drawers ready to start the daily tasks of processing loans, payments etc. Balance the drawers, coin machine, and vault twice daily. Leadership skills include assisting other tellers with wire transfers and difficult customers if needed.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
Education
Associate Degree - Event Management and Travel Tourism
Sullivan University
Skills
- Organizational leadership
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Data entry
- Administrative oversight
- Scheduling expertise
- Reliability
- Multitasking
- Active listening
- Phone and email etiquette
Timeline
Welcome Center Coordinator
God's Pantry Food Bank
09.2023 - Current
Customer Service Representative
Citizens Commerce Bank
10.2019 - 03.2023
Assistant Staff Senior
Lexington Fayette County Government-Department of Building Inspection
09.2016 - 03.2018
Head Teller
Republic Bank
10.2012 - 05.2015
Associate Degree - Event Management and Travel Tourism
Sullivan University
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