Amanda Trump
Oak Grove
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
23
23
years of professional experience
Work History
Teamleader
JTEKT
Hopkinsville, KY
08.2015 - Current
- Led cross-functional teams to enhance project delivery and streamline operations.
- Implemented process improvements, resulting in increased workflow efficiency and reduced downtime.
- Mentored junior team members, fostering skill development and enhancing team capabilities.
- Analyzed performance metrics to identify areas for operational improvement and strategic planning.
Production Supervisor
JTEKT
Hopkinsville, KY
06.2025 - 08.2025
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Managed workflow schedules, optimizing resource allocation to meet production targets.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements, enhancing efficiency and reducing waste in production lines.
- Collaborated with cross-functional teams to address production issues and streamline processes.
Production Worker
Grupo Antolin
Hopkinsville, Kentucky
04.2012 - 08.2015
- Identified defective parts or components and removed them from production line.
- Tracked production data such as number of items produced per hour, day, week.
- Followed safety protocols while operating machines and equipment.
- Ensured proper labeling of completed products before shipping out.
- Adhered strictly to established guidelines and procedures while performing duties.
- Monitored inventory levels and replenished supplies as needed.
- Inspected product quality prior to packaging and shipment.
- Cleaned up work area at end of shift to maintain safe working environment.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Inspected finished products for quality and adherence to customer specifications.
- Reported any issues to supervisor immediately for resolution.
Customer Service Representative
Walmart
Oak Grove, KY
10.2008 - 07.2009
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Sudden Service Inc
Oak Grove, KY
07.2004 - 01.2005
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Pilot Travel Centers
Oak Grove, KY
12.2002 - 07.2004
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Skills
- Problem-solving
- Verbal and written communication
- Team building
- Issue resolution
- Documentation and reporting
- Process improvement
- Quality improvement
- Overseeing daily activities
- Employee training
- Team motivation
- Complex Problem-solving
- Lean manufacturing
- Team supervision
- Leadership
Timeline
Production Supervisor
JTEKT
06.2025 - 08.2025
Teamleader
JTEKT
08.2015 - Current
Production Worker
Grupo Antolin
04.2012 - 08.2015
Customer Service Representative
Walmart
10.2008 - 07.2009
Customer Service Representative
Sudden Service Inc
07.2004 - 01.2005
Customer Service Representative
Pilot Travel Centers
12.2002 - 07.2004