Amber Elliott
Louisville
Summary
With a proven track record at Once Upon A Child Franchise, I excel in enhancing store operations and customer satisfaction. My expertise spans from effective cash handling to dynamic employee training, boosting sales and fostering a positive team environment. Achievements include spearheading promotional events and streamlining operations, underpinned by strong skills in social media marketing and scheduling coordination.
Overview
3
3
years of professional experience
Work History
Retail Keyholder
Once Upon A Child Franchise
08.2024 - Current
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
- Opened and closed store at proper times for reliable services.
- Balanced cash registers at end of shift and filled out necessary reports.
Lead Sales Key Holder
Dollar General
08.2021 - 03.2024
- Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
Assistant Manager
SUBWAY®Restaurants
08.2022 - 07.2024
- Developed contingency plans with team to address potential disruptions.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Fairdale High School
Fairdale, KY06.2019
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
- Scheduling coordination
- Merchandise display
- Customer service
- Store maintenance
- Bank deposits
- Opening and closing coordination
Timeline
Retail Keyholder
Once Upon A Child Franchise
08.2024 - Current
Assistant Manager
SUBWAY®Restaurants
08.2022 - 07.2024
Lead Sales Key Holder
Dollar General
08.2021 - 03.2024
Fairdale High School
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