Amber Heflin

Traveled into community daily to reach people experiencing houselessness and/or substance use disorder who may need community resources to help improve their life.

• Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
• Strengthened relationships with community partners, enabling better access to resources and support services for clients.
• Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
• Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
• Gathered information about useful resources and helped coordinate referrals.
• Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
• Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
• Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
• Enhanced client engagement in recovery programs by providing compassionate support and guidance.
• Documented case management activity for accurate, reliable records.

Supervised line production amd assembly workers producing various high quality gift packs for major distilleries such as Brown-Forman.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Made recommendations for new or revised processes and supported implementation.
• Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
• Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
• Supervised production staff of 10+.
• Prioritized employee safety to reduce incidents.
• Monitored and verified quality in accordance with statistical process or other control procedures.
• Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
• Operated light-duty bench and floor-type machine tools and automation equipment.
• Supervised ongoing daily production phases.
• Kept accurate and detailed records of personnel progress and productivity.

• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.