Amber McGowan
Bowling Green
Summary
Business Operations Specialist with expertise in optimizing processes and implementing business solutions. Proficient in project management and strategic planning, achieving significant efficiency improvements and cost reductions. Strong analytical and problem-solving skills lead to successful project outcomes and enhanced business performance. Proven ability to thrive in fast-paced environments while maintaining high-quality work standards and adaptability to changing circumstances.
Overview
8
8
years of professional experience
Work History
Shift Lead
Popeye's Chicken
Bowling Green
12.2023 - 03.2025
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Identified needs of customers promptly and efficiently.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted in training new employees on shift operations.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored employee performance and provided feedback for improvement.
- Coached team members to increase productivity and reduce workplace accidents.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Shift Manager
Taco Bell
Bowling Green
11.2018 - 12.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Coached employees on interactions with customers to drive exceptional service.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Maintained cleanliness and organization of work area.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored inventory levels and placed orders for supplies as needed.
- Taught staff upselling techniques to meet revenue targets.
- Resolved conflicts between staff members in a professional manner.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Shift Leader
Main Street Deli & Cafe
Somerset
02.2018 - 11.2018
- Managed store operations during absence of Store Manager or Assistant Manager.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored employee performance and provided feedback on areas for improvement.
- Identified needs of customers promptly and efficiently.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Delegated tasks to employees and monitored activities and task completion.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
Quality Control Inspector
Alumitech Architectural Glass & Metal
Somerset
11.2016 - 01.2018
- Performed first article inspection on incoming raw materials.
- Used specialized tools to take precise measurements of various aspects of samples.
- Inspected and repaired products to meet project expectations.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Positioned components, parts or materials for testing.
- Notified supervisors or other relevant personnel of test or production issues.
- Completed non-destructive tests and conducted continuous inspections.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Pulaski Central School
Somerset,Ky08-2004
Skills
- Staff motivation
- Staff supervision
- Performance improvement
- Production leadership
- Conflict management
- Guest service
- Measurement techniques
- Issue escalation
- Materials testing
- Employee supervision
- Quality control planning
- Surface inspection
- Safety procedures
- Quality processes
- Production expertise
- Product inspection
- Material testing
- Quality control
- Performance reviewing
- Team building
- Decision-making
- Energetic and enthusiastic
- Compliance
- Shift leadership
- Punctual and reliable
- Employee training
- Shift checklists
- Goal setting
- Self motivation
- Active listening
Timeline
Shift Lead
Popeye's Chicken
12.2023 - 03.2025
Shift Manager
Taco Bell
11.2018 - 12.2023
Shift Leader
Main Street Deli & Cafe
02.2018 - 11.2018
Quality Control Inspector
Alumitech Architectural Glass & Metal
11.2016 - 01.2018
High School Diploma -
Pulaski Central School
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