Amber Newby
Louisville
Summary
Dynamic and dedicated professional with a strong background in customer service at Newcomb Oil. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and team collaboration, consistently demonstrating reliability and a strong work ethic. Recognized for resolving customer complaints and training new employees to uphold service standards.
Overview
8
8
years of professional experience
Work History
Cashier
Newcomb Oil
05.2022 - Current
- Greeted customers entering store and responded promptly to their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Server
Cheddars Stratch Kitchen
06.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Office Assistant
Lindsey Wilson College
08.2018 - 08.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Crew Trainer
McDonald's
01.2017 - 08.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Bachelor Of Arts And Science - Human Services
Lindsey Wilson College
210 Lindsey Wilson St 12.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
Timeline
Cashier
Newcomb Oil
05.2022 - Current
Server
Cheddars Stratch Kitchen
06.2021 - 02.2022
Office Assistant
Lindsey Wilson College
08.2018 - 08.2020
Crew Trainer
McDonald's
01.2017 - 08.2018
Bachelor Of Arts And Science - Human Services
Lindsey Wilson College
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