Amber Rains
Williamsburg
Summary
Compassionate State Registered Nursing Assistant dedicated to delivering quality care and maintaining resident well-being. Collaborated with coworkers to foster a positive work environment while demonstrating empathy and effective communication. Maintained composure under pressure, ensuring a safe atmosphere for residents and staff, while leveraging experience in fast-paced settings to enhance adaptability and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SRNA
Hillcrest Health and Rehabilitation
Corbin
10.2025 - Current
- Ensured cleanliness standards to enhance resident comfort
- Assisted residents in daily preparations
- Feeding residents
- Facilitated personal hygiene for residents
- Assisted residents with morning routines
- Safely handled and prepared food to meet health regulations
- Taking care of people
- Handling their needs and wants
- Maintained focus on assigned duties
- Documented resident information accurately
- Helped residents change into clean attire
- Good relationship maintained with colleagues
- Maintaining a good and positive attitude
- Managed resident behaviors to uphold a positive environment
- Addressed challenges to maintain service quality
- Communicated effectively with team members
- Explained daily tasks to residents clearly
Customer Service Representative
Maximus
London
06.2025 - 01.2026
- Delivered exceptional customer service by actively listening to customer needs and demonstrating empathy.
- Maintained professionalism while effectively resolving difficult customer situations to ensure satisfaction.
- Handled incoming customer calls on products and services, troubleshooting issues and providing technical support to enhance user experience.
- Utilized available resources to find essential information for tasks.
Cashier
Wendy’s
Gray
04.2025 - 08.2025
- Handled cash transactions with accuracy and speed
- Processed customer orders quickly to enhance service experience
- Ensured timely delivery of orders to maintain customer satisfaction
- Worked in a fast-paced environment
- Manage and maintain clean areas
Cashier
Long John Silver's
Gray
02.2024 - 02.2025
- I was a cashier
- Engaged with customers to deliver exceptional service, enhancing satisfaction and loyalty.
- Processed cash transactions accurately, ensuring smooth customer experiences.
- Resolved customer issues by identifying solutions promptly, improving overall service efficiency.
- Used the computer systems
Education
Psychology
University of The Cumberlands
Williamsburg, Kentucky, KY05-2026
Skills
- Patient care
- Patient assessment
- Care plan development
- Patient documentation
- Charting
- Infection control
- Mobility assistance
- Living assistance
- Hygiene support
- Problem resolution
- Communication
- Teamwork
- Time management
- Flexibility
- Attention to detail
- Empathy and compassion
- Behavior management
Certification
- SRNA
Timeline
SRNA
Hillcrest Health and Rehabilitation
10.2025 - Current
Customer Service Representative
Maximus
06.2025 - 01.2026
Cashier
Wendy’s
04.2025 - 08.2025
Cashier
Long John Silver's
02.2024 - 02.2025
Psychology
University of The Cumberlands