Amber Rodgers
Coxs Creek
Summary
Dynamic and results-oriented professional with extensive experience in customer service and multitasking, notably at DGS/United. Excelled in conflict resolution and POS system operations, enhancing guest relations and streamlining payment processes. Demonstrated exceptional ability to maintain composure under pressure, achieving high levels of customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Restaurant Hostess
Toogies Table
08.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Personal Assistant
Robyn Thom Rodgers Worldwide Ministries
01.2000 - 02.2025
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided minister in personal tasks such as scheduling appointments or running errands when needed.
Greeter/Hostess
Conners
06.2024 - 08.2024
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Sales Associate
Arula
05.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Cashier
Dillards
11.2012 - 04.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Airline Customer Service Agent
DGS/United
06.2010 - 11.2012
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
Education
Cosmetology - Cosmetology
Aveda Institute
Saint Petersburg, Fl06.2010
GED -
Kingwood College
Kingwood, TX11.2005
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Handling complaints
- Personal presentation
- Table bussing
- Guest relations
- Payment processing
- Judgment and decision making
- Supply restocking
- POS system operations
- Social perceptiveness
- Menu memorization
- Reservation planning
- Server support
Timeline
Restaurant Hostess
Toogies Table
08.2024 - Current
Greeter/Hostess
Conners
06.2024 - 08.2024
Sales Associate
Arula
05.2023 - 06.2024
Customer Service Cashier
Dillards
11.2012 - 04.2013
Airline Customer Service Agent
DGS/United
06.2010 - 11.2012
Personal Assistant
Robyn Thom Rodgers Worldwide Ministries
01.2000 - 02.2025
Cosmetology - Cosmetology
Aveda Institute
GED -
Kingwood College
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