Amber Ballis
Burlington,KY
Summary
Experienced operations professional skilled in coordinating and optimizing workflows, emphasizing team collaboration and seamless operations. Diverse skill set in logistics, project management, and problem-solving enables effective navigation of complex challenges and successful outcomes. Recognized for reliability, adaptability, and consistently delivering exceptional results.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
FedEx Ground
04.2022 - Current
- Monitors facility reporting metrics related to service, safety, and cost daily
- Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/ AO)
- Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/ AOs
- Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported
- Investigates customer service complaints to include disputed deliveries, missing packages, early/ late pickups
- Communicates resolved issues directly to the customer to ensure customer satisfaction
- Maintains and updates vehicle maintenance information on all temporary and/ or company-owned assets
- Responsible to ensure contractually agreed upon standards and DOT requirements are met
- Creates and maintains files in accordance with vendor equipment and ensures all necessary documents are accurate and up to date
- Assists in the development and implementation of corrective action plans if any discrepancies or violations are found in the BCSA test
- Investigates and reports accidents
Operations Administrator
FedEx Ground
12.2015 - 04.2022
- Complete address corrections to achieve on time service
- Daily contact with customers and drivers to complete pickups and deliveries for trailer spots
- Create and update spreadsheets to monitor weekly reports such as late/ missing packages, rental vehicles, and delivery trailers
Package Handler Trainer
FedEx Ground
04.2015 - 12.2015
- Mentoring new hires to be productive in all areas of the operation
- Instilling an ownership of safety within the new hires
Skills
- Quality assurance
- Customer relationship development
- Data analysis
- Performance monitoring
- Safety oversight
- Process optimization
- Teamwork and collaboration
- Customer service
- Relationship building
- Strategic planning
- Process improvements
- Data management
- Proficient in MS Office
Timeline
Operations Coordinator
FedEx Ground
04.2022 - Current
Operations Administrator
FedEx Ground
12.2015 - 04.2022
Package Handler Trainer
FedEx Ground
04.2015 - 12.2015
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