Ameera Delouvpre
Louisville
Summary
Experienced in customer service with a strong focus on client relationship management and conflict resolution. Successfully resolved customer complaints through effective communication and problem-solving skills, ensuring high levels of satisfaction. Demonstrated attention to detail while managing cleaning processes and maintaining safety compliance, contributing to a clean and organized environment. Proven ability to multitask and manage time efficiently while fulfilling client requests and monitoring inventory levels.
Overview
4
4
years of professional experience
Work History
Cleaner
Brute,INC
Louisville
02.2023 - Current
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Transported trash bags to designated disposal areas.
- Emptied trash cans and replaced liners as needed.
- Ensured meticulous cleaning standards were met, maintaining a spotless environment.
- Fulfilled client requests by attentively managing and executing personalized cleaning tasks.
Salesperson
Advanced innovation
Louisville
03.2022 - 02.2023
- Monitored inventory levels and placed orders as needed.
- Gathered data on competitors' pricing, products, and promotional activities.
- Resolved customer complaints promptly and efficiently.
- Conducted door-to-door sales of internet, phone services, and additional offerings in diverse neighborhoods.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Team Leader
Arbys Resturant
Louisville
03.2021 - 03.2022
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Answered phone calls promptly to address customer inquiries and support drive-through operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Education
High School Diploma -
Pathfinder School of Innovation
Louisville, KY09-2023
Some College (No Degree) - Culinary Arts
Jefferson Community And Technical College
Louisville, KYSkills
- Customer service
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Task delegation
- Performance evaluation
- Conflict resolution
- Safety compliance
- Client relationship management
- Complex Problem-solving
- Physical stamina
- Verbal and written communication
- Quality assurance
- Exceptional time management
- Problem-solving
- Professional appearance
- Confidentiality awareness
- Multitasking and organization
- Schedule flexibility
- Analytical skills
- Teamwork and collaboration
- Active listening
- Multitasking
References
References available upon request.
Timeline
Cleaner
Brute,INC
02.2023 - Current
Salesperson
Advanced innovation
03.2022 - 02.2023
Team Leader
Arbys Resturant
03.2021 - 03.2022
High School Diploma -
Pathfinder School of Innovation
Some College (No Degree) - Culinary Arts
Jefferson Community And Technical College