Amelia Mullins
East Point
Summary
Dynamic professional with extensive experience as a Correctional Officer at Big Sandy Regional Detention Center, adept in crisis management and conflict resolution. Proven ability to enhance safety through vigilant observation and effective de-escalation techniques, significantly reducing contraband incidents while fostering a secure environment for staff and inmates.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Big Sandy Regional Detention Center
06.2025 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Doula
Self-employeed
07.2021 - 06.2025
- Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
- Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.
- Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
- Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
- Provided continuous emotional support throughout each stage of labor, helping clients maintain a positive mindset during challenging moments.
- Provided compassionate care to clients experiencing pregnancy loss or other challenging circumstances related to their reproductive journey.
- Maintained up-to-date knowledge of current research related to pregnancy, childbirth procedures, newborn care practices through continuing education opportunities.
Call Center Supervisor
Sprint
01.2017 - 05.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
No Degree - Nursing
Galen College of Nursing, Hazard, Ky USA
Hazard, KYHigh School Diploma -
Paintsville Indepentdent School
Paintsville, KY08-2012
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
- Restraint techniques
- Observation
- Surveillance
- Safety
- Stress tolerance
- Crisis management
- Suicide prevention
Timeline
Correctional Officer
Big Sandy Regional Detention Center
06.2025 - Current
Doula
Self-employeed
07.2021 - 06.2025
Call Center Supervisor
Sprint
01.2017 - 05.2021
No Degree - Nursing
Galen College of Nursing, Hazard, Ky USA
High School Diploma -
Paintsville Indepentdent School
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