Amera Dawood
Lexington
Summary
Results-driven management professional with over 20 years of experience and proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Manager / Coffee House Leader
Starbucks
Lexington, KY
02.2025 - Current
- Ensured all partners are properly trained in product knowledge and customer service techniques
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed customer feedback to implement service improvements and enhance satisfaction.
- Developed and executed strategies for inventory management and cost control.
- Led community engagement initiatives, strengthening brand presence in local markets.
- Coordinated scheduling and resource allocation to optimize labor productivity.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw daily operations, ensuring adherence to company standards and policies.
Primary School Teacher/Substitute Teacher
Fayette County Public Schools
Lexington, KY
02.2017 - Current
- Assessed student progress through various evaluation methods, ensuring individualized learning approaches.
- Uphold classroom routines to support student environments and maintain consistent schedules
- Keep students on-task with proactive behavior modification and positive reinforcement strategies
- Developed and implemented engaging lesson plans to enhance student learning and retention.
- Collaborated with colleagues to develop interdisciplinary projects that promoted critical thinking skills.
- Mentored new teachers, providing guidance on classroom management and instructional strategies.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Stay current regarding curriculum and academic standards, while also developing strong relationships with staff and parents
Clinic Manager
Milan Laser
Lexington, KY
01.2023 - 02.2025
- Foster a culture of world class customer service
- Educate clients on laser hair removal
- Promote and recommend treatment packages
- Assist clients with questions or concerns about treatments
- Proactively seek client reviews and referrals
- Developed training programs for staff to improve service delivery and patient satisfaction.
- Analyzed clinic performance metrics to identify areas for improvement and drive strategic initiatives.
- Coordinated marketing efforts to increase brand awareness and attract new patients to the clinic.
District Manager
T-Mobile
Lexington, KY
03.2014 - 07.2022
- Effectively directed 16 locations with 8 sub-dealers, growing customer base by 23%, and increasing revenue by 40%
- Analyzed market trends to identify opportunities for expansion and competitive positioning within the telecommunications industry.
- Implemented training programs that boosted employee productivity and enhanced team collaboration across districts.
- Optimized inventory management processes, reducing costs while ensuring product availability for optimal customer service.
- Developed and executed marketing initiatives tailored to local markets, increasing brand awareness and customer loyalty.
- Collaborated with cross-functional teams to streamline operations, resulting in improved efficiency and service delivery.
- Monitored key performance indicators, driving strategic decisions that aligned district objectives with corporate goals.
Inventory Specialist/Customer Service
Verizon Wireless
Spokane, WA
01.2007 - 01.2014
- Provided positive customer service experience by following Verizon Wireless policies and procedures and upholding positive attitude
- Identified and implemented best practices for inventory management and control
- Played pivotal role in boosting in sales through customer service, inventory, and ability to answer questions regarding pricing and promotions
Education
Bachelor of Arts For Teaching - Early Childhood Education
Eastern Washington University
Cheney, WA05-2010
Associate - General Studies
Spokane Falls Community College
Spokane, WA2006
Skills
- Consultative sales
- Multi-Unit Leader
- Team Building
- Training & Development
- Shift scheduling
- Conflict resolution
- Performance evaluations
- Key performance indicators
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Inventory management
- Customer relationship management (CRM)
Certification
Early Childhood Education Teaching Certification, Eastern Washington University
Timeline
Manager / Coffee House Leader
Starbucks
02.2025 - Current
Clinic Manager
Milan Laser
01.2023 - 02.2025
Primary School Teacher/Substitute Teacher
Fayette County Public Schools
02.2017 - Current
District Manager
T-Mobile
03.2014 - 07.2022
Inventory Specialist/Customer Service
Verizon Wireless
01.2007 - 01.2014
Bachelor of Arts For Teaching - Early Childhood Education
Eastern Washington University
Associate - General Studies
Spokane Falls Community College