Amie Willhoite
Mt. Sterling,KY
Summary
Knowledgeable and dedicated customer service professional with experience in medical industry and office settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Receptionist
Allergy Asthma & Immunology
Lexington, KY
09.2025 - Current
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Processed insurance information accurately, verifying coverage before patient visits.
- Maintained organized reception area, ensuring a welcoming environment for patients and visitors.
- Assisted with patient intake procedures, collecting medical histories and necessary documentation.
- Collaborated with healthcare providers to streamline communication regarding patient needs and appointments.
- Implemented electronic health record management practices, enhancing data accuracy and accessibility.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Ophthalmology Technician
Kentucky Eye Institute
Lexington, KY
05.2018 - 05.2022
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Refractions in plus and minus cyl forms depending on physicians preference.
- Ophthalmology testing such as OCTs including Retina, Visual Fields, Fundus Photos, Auto Refractor, Slit Lamp, Topography, A Scan/ IOL Master, IOP check using Tonometer, ICare, Applanation,TonoPen and air puff tonometry.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake assisted physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Identified issues during preliminary exam and addressed concerns with physician.
Optometric Technician
Helderman And Jacobs Vision Center
Mount Sterling, KY
03.2014 - 09.2017
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
Optometric Optician
Dr. Dorothy Thompson
Mount Sterling, KY
08.2003 - 03.2010
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Contacted patients when eyeglasses or contact lenses arrived in store and assist with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
Waitress
Applebee's Grill + Bar
Mount Sterling, KY
01.2000 - 10.2002
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
Cashier
Wal-Mart
Mount Sterling, KY
02.1998 - 03.2000
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KY05-1998
Skills
- Eye Examination pre-testing
- Refractions and – Cyl Forms
- IOP’s all methods
- Testing equipment OCTs, VF’s, IOL Master, ect
- Retinal Procedure Assistance
- Post Operative Procedures
- Contact Lens Fittings/Teachings
- Eyeglass Fittings/Adjusting/Sales
- Office Operations
- Patient Demographics/Front Office Procedures
- Computer, office equipment knowledge
- Lens Prescription
- Patient Flow/Fast Paced
- Continuous Quality Improvement (CQI)
- Strong Interpersonal Communication
- Inventory Supplies
- Active Listening
- Team Goals
- Accurate Record keeping
- Assisting Customers
- Cashier/Customer Sales/Waitressing
- Organization skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Professional demeanor
Timeline
Receptionist
Allergy Asthma & Immunology
09.2025 - Current
Ophthalmology Technician
Kentucky Eye Institute
05.2018 - 05.2022
Optometric Technician
Helderman And Jacobs Vision Center
03.2014 - 09.2017
Optometric Optician
Dr. Dorothy Thompson
08.2003 - 03.2010
Waitress
Applebee's Grill + Bar
01.2000 - 10.2002
Cashier
Wal-Mart
02.1998 - 03.2000
High School Diploma -
Montgomery County High School