Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

AMILY FIGUEROA

WEST BAY

Summary

Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Fast learner to rapidly grasp new processes and technical information. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

LINESMAN

CARIBBEAN MARINE SERVICES
GEORGE TOWN
01.2025 - 01.2025
  • Collaborated with team members to complete projects efficiently and effectively.
  • Communicated effectively with customers, addressing concerns and explaining the nature of work.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Office Administrator

eSHORE LTD.
FORT STREET, GEORGE TOWN
10.2021 - 12.2021
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.

ASSISTANT MANAGER TEMP

CAMBRIDGE REAL ESTATE
GEORGE TOWN
07.2020 - 01.2021
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.

PROFESSIONAL COMPANY REPRESENTATIVE

CAYMAN ISLANDS HELICOPTERS
GEORGE TOWN
10.2018 - 03.2020
  • Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
  • Answered questions and resolved concerns for customer support.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Built relationships, earning client trust through listening to drive sales.
  • Greeted customers and responded to inquiries in a timely manner.
  • Consistently met daily performance goals set by management team members.
  • Provided customer service by answering product and service related questions.
  • Answered customer inquiries promptly and professionally.

ACCOUNTS / SALES CLERK

COX LUMBER LTD.
CARDINAL AVENUE, GOERGE TOWN
08.2016 - 10.2018
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Processed sales transactions accurately and efficiently utilizing POS systems.
  • Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Developed key customer relationships to increase sales.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Handled returns and exchanges according to company policies.
  • Ensured that promotional materials were adequately stocked at all times.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Performed price checks for items requested by customers when needed.
  • Greeted customers to determine wants or needs.

SALES ASSOCIATES

BLACKBEARDS LIQUOR STORE
STRAND, WEST BAY
07.2015 - 07.2016
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Tracked sales performance metrics to identify trends in market place.
  • Computed purchases and received and processed cash or credit payment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Worked with fellow sales team members to achieve group targets.
  • Identified needs of customers promptly and efficiently.

COMPLIANCE ASSISTANT

ST. GEORGES BANK TRUST CO (CAYMAN)
REGATTA, WETS BAY
12.2012 - 05.2015
  • Reviewed records in cases of potential liability and determined compliance actions.
  • Supported internal and external auditing teams conducting impartial compliance reviews.
  • Maintained detailed database of compliance data, activities and actions taken.
  • Followed up with licensees to verify adherence to requirements.
  • Reviewed and updated compliance documents to ensure accuracy.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

ONLINE CALL CENTRE AGENT

BUTTERFIELD BANK
WEST SHORE PLAZA, WEST BAY ROAD
04.2010 - 10.2012
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Provided customer service to clients through phone and email communication.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.

Education

High School Diploma -

JOHN GRAY HIGH SCHOOL
WALKERS ROAD, GEORGE TOWN
06-2009

Skills

  • Customer service
  • Point of sale systems
  • Cash handling
  • Sales transactions
  • Data entry
  • Attention to detail
  • Accounts receivable administration
  • Telephone etiquette
  • Email correspondence
  • Office administration
  • Computer proficiency
  • Verbal and written communication
  • Dependability
  • Multi-tasking
  • Communication skills
  • Call answering and routing
  • Bilingual in (English) and (Spanish)

Certification

  • Anti-Money Laundering Certificate

Languages

English
First Language
Spanish
Advanced (C1)
C1

References

References available upon request.

Timeline

LINESMAN

CARIBBEAN MARINE SERVICES
01.2025 - 01.2025

Office Administrator

eSHORE LTD.
10.2021 - 12.2021

ASSISTANT MANAGER TEMP

CAMBRIDGE REAL ESTATE
07.2020 - 01.2021

PROFESSIONAL COMPANY REPRESENTATIVE

CAYMAN ISLANDS HELICOPTERS
10.2018 - 03.2020

ACCOUNTS / SALES CLERK

COX LUMBER LTD.
08.2016 - 10.2018

SALES ASSOCIATES

BLACKBEARDS LIQUOR STORE
07.2015 - 07.2016

COMPLIANCE ASSISTANT

ST. GEORGES BANK TRUST CO (CAYMAN)
12.2012 - 05.2015

ONLINE CALL CENTRE AGENT

BUTTERFIELD BANK
04.2010 - 10.2012

High School Diploma -

JOHN GRAY HIGH SCHOOL

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