Amna Jasarevic
Bowling Green
Summary
Results-driven professional with a strong focus on customer service and team leadership. Proven ability to enhance operational efficiency and drive sales through effective training and promotional strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
GNC
Bowling Green
11.2024 - Current
- Trained and supervised staff to enhance product knowledge and service skills.
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Implemented promotional strategies to increase product visibility and sales.
Area District Sales Manager
Aflac
Bowling Green
02.2022 - 11.2024
- Developed sales strategies to enhance market presence and drive customer engagement.
- Managed a diverse team of sales representatives to achieve district objectives.
- Conducted regular training sessions to improve product knowledge and sales techniques.
Loan Processor
Eagle Financial Services
Bowling Green
02.2017 - 02.2022
- Gathered and verified applicant documentation for accuracy and completeness.
- Communicated with clients to clarify loan requirements and address concerns.
- Maintained organized records of loan files for compliance audits.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
Education
Bachelor of Science - Criminal Justice
University of The Cumberlands
Williamsburg, KY05-2026
Skills
- Customer service
- Data analysis
- Time management
- Phone etiquette
- Effective communication
- File maintenance
- Appointment scheduling
- Call handling
- Billing management
- Customer relationship management
- Telemarketing
- Account management
- Regulatory compliance
- Direct sales
- Reliability
- Following scripts
- POS systems and ordering platforms
- Complaint resolution
- Professional telephone demeanor
- Call center operations
Certification
- Life and Health Insurance Licensed
Timeline
Store Manager
GNC
11.2024 - Current
Area District Sales Manager
Aflac
02.2022 - 11.2024
Loan Processor
Eagle Financial Services
02.2017 - 02.2022
Bachelor of Science - Criminal Justice
University of The Cumberlands