Amritpal Singh Janjuha
Georgetown ,Grand Cayman
Summary
Energetic and customer-focused Server seeking a position in a fast-paced restaurant environment to utilize my exceptional communication skills and ability to multitask, while providing excellent service to guests and contributing to the success of the establishment. Detail-oriented and organized with experience in multiple luxurious hotels/restaurants, seeking a position in a high-end restaurant/hotel to showcase my knowledge of wine and food pairings, while providing exceptional service and creating a memorable dining experience for guests.
Overview
7
7
years of professional experience
Work History
Server Attendant (Full Time)
The Ritz-Carlton
01.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared drinks according to standard recipes.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Server Attendant (Seasonal)
Ritz Carlton - 5 Star Forbes Rating, 5 Diamond Hotel, AAA Rated
Grand Cayman, Cayman Islands
03.2022 - 08.2022
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Server
Shalai, The Cliff Resort
Goa, India
03.2019 - 04.2020
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Specialist
Sterling Talent solutions
Thane, India
05.2017 - 01.2019
Education
Secondary School Certificate -
Mumbai University
Higher School Certificate -
Mumbai University
Graduation -
Mumbai University
German Language - A1 Level -
Goethe Institut
Skills
- Exceptional communication and writings skills
- Successful working in a team environment, as well as independently
- The ability to work under pressure
- Multitasking
- The ability to follow instructions and deliver quality results
- Customer/Guest and team oriented
- Serve food and beverages to guests making recommendations if needed
- Comfortable in working flexible hours, weekends and holidays
- Bartending
- Barista
- Troubleshooting
- Exceptional knowledge about culinary
- Quick learner
- Proficient with Micros, Oracle and SAP system
- Innovative
- Good listener
- Food Running
- Order Management
- Table Setting
- Safe Food Handling
- Food Delivery
- Table Bussing
- Guest Engagement
- Beverage Preparation
- Supply Restocking
- Food inspection
- Special dietary requirements
- Quality Control
- Price memorization
- Suggestive Selling
- Guest Seating
- Order Accuracy
- Service prioritization
- Buffet setup and takedown
- Cash Handling
- Liquor, wine, and food service
- Guest Relations Management
- Strong Work Ethic
- Menu Memorization
- Professional Appearance
References
- Joan Walsh-Simms, Food and Beverage Manager, Ritz Carlton Hotel, Grand Cayman, Cayman Islands, Joan.walsh-simms@ritzcarlton.com
Timeline
Server Attendant (Full Time)
The Ritz-Carlton
01.2023 - Current
Server Attendant (Seasonal)
Ritz Carlton - 5 Star Forbes Rating, 5 Diamond Hotel, AAA Rated
03.2022 - 08.2022
Server
Shalai, The Cliff Resort
03.2019 - 04.2020
Specialist
Sterling Talent solutions
05.2017 - 01.2019
Secondary School Certificate -
Mumbai University
Higher School Certificate -
Mumbai University
Graduation -
Mumbai University
German Language - A1 Level -
Goethe Institut