Amy Burgess
Hopkinsville
Overview
31
31
years of professional experience
Work History
JSMC PBB OFFICE MANAGER
Jennie Stuart Health
Hopkinsville, KY
03.2014 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pathology Assistant
PATHGROUP
Hopkinsville, KY
02.2012 - 03.2014
- Examined specimens to identify pathologic conditions.
- Read clinical information to determine specific pathologic examination to complete.
- Labeled and stored tissue samples and specimens, and verified specimen numbering and related requisitions.
- Maintained laboratory sanitation, organization and appearance.
- Prepared samples for slides and created specimen diagram.
- Carried out biohazard and chemical hazard waste material disposal.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Consulted with outside professionals and specialists about tests and testing results.
JSMC Medical Imaging Center Front Desk/Scheduler
Jennie Stuart Medical Center
Hopkinsville, KY
06.2009 - 06.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Downloaded imaging tes to disc for patients.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
Production Worker/Supervisor
Flynn's
Hopkinsville, KY
01.1993 - 04.2006
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Participated in regular meetings with team members to discuss production updates.
- Inspected and adjusted work performed to meet expectations.
- Inspected products and machines to maintain quality and efficiency.
Education
GED -
Muhlenberg County High School
Greenville, KYAssociate of Applied Science - Office System Technology With Medical Option
Hopkinsville Community College
Hopkinsville, KY05.2009
Timeline
JSMC PBB OFFICE MANAGER
Jennie Stuart Health
03.2014 - Current
Pathology Assistant
PATHGROUP
02.2012 - 03.2014
JSMC Medical Imaging Center Front Desk/Scheduler
Jennie Stuart Medical Center
06.2009 - 06.2012
Production Worker/Supervisor
Flynn's
01.1993 - 04.2006
GED -
Muhlenberg County High School
Associate of Applied Science - Office System Technology With Medical Option
Hopkinsville Community College