Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Coles

Florence,KY

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards.

Overview

21
21
years of professional experience

Work History

Pharmacy Technician II Certified

St. Elizabeth Florence
09.2023 - Current
  • Answer incoming phone calls and address questions. Transfer to appropriate RPH for resolution.
  • Stock, label, and inventory medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication delivery and rounds
  • Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
  • Maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increase overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • IV Room/CATO trained and proficient.

Certified Pharmacy Technician

Express Scripts Pharmacy
07.2009 - 09.2013
  • Receiving and confirming prescription orders.
  • Work independently on assigned tasks.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Reviewed and verified customer information.

Senior Certified Pharmacy Technician

Walgreens
06.2004 - 10.2009
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
  • Advocated for patients' compliance with medication guidelines.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Answered patients' questions and troubleshot prescription issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Restocked pharmacy shelves with current merchandise.
  • Maintained relationships with physicians.
  • Reviewed medication orders.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared bottle labels.
  • Counted, measured and compounded medications following standard procedures.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Education

Emergency Medical Technology

Henry Ford College
Dearborn, MI
05.2002

Skills

  • Sterile compounding
  • IV preparation
  • Clean room procedure
  • HIPAA
  • Patient Data Management Systems
  • Storage Maintenance and Security
  • Drug Compatibility Software
  • Drug Compounding
  • Product Markdowns
  • Profile Updating
  • Restock Shelves
  • Monitor Pharmacy Security
  • Allergic Reaction Treatment
  • Prescriptions Management
  • Staff Leadership
  • Serve Customers
  • Inventory and Supply Management
  • Direct Supervision
  • Customer Identification Checks
  • Organization and Prioritization
  • Medication Side Effect Knowledge
  • Prescription Filling and Labeling
  • Equipment Cleaning and Maintenance
  • Label Products
  • Fill Orders
  • Assisting Pharmacists
  • Smoking Cessation
  • Safety Protocols and Risk Management
  • Disposable Syringes
  • Medication and Equipment Invoicing
  • Wholesale Ordering
  • Resolving Complaints
  • Payment Verification
  • Prescription Order Verification
  • Technician Assistance
  • Inventory Purchasing
  • Mathematical Aptitude
  • Product and Service Merchandising
  • Insurance Claim Processing Software
  • New Hire Onboarding
  • Workflow Optimization
  • HIPAA Regulations
  • Troubleshooting Malfunctioning Equipment
  • Insurance Billing

Timeline

Pharmacy Technician II Certified

St. Elizabeth Florence
09.2023 - Current

Certified Pharmacy Technician

Express Scripts Pharmacy
07.2009 - 09.2013

Senior Certified Pharmacy Technician

Walgreens
06.2004 - 10.2009

Emergency Medical Technology

Henry Ford College

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