Amy Coles
Florence,KY
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician II Certified
St. Elizabeth Florence
09.2023 - Current
- Answer incoming phone calls and address questions. Transfer to appropriate RPH for resolution.
- Stock, label, and inventory medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication delivery and rounds
- Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
- Maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increase overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- IV Room/CATO trained and proficient.
Certified Pharmacy Technician
Express Scripts Pharmacy
07.2009 - 09.2013
- Receiving and confirming prescription orders.
- Work independently on assigned tasks.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Reviewed and verified customer information.
Senior Certified Pharmacy Technician
Walgreens
06.2004 - 10.2009
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Advocated for patients' compliance with medication guidelines.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Restocked pharmacy shelves with current merchandise.
- Maintained relationships with physicians.
- Reviewed medication orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared bottle labels.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
Emergency Medical Technology
Henry Ford College
Dearborn, MI05.2002
Skills
- Sterile compounding
- IV preparation
- Clean room procedure
- HIPAA
- Patient Data Management Systems
- Storage Maintenance and Security
- Drug Compatibility Software
- Drug Compounding
- Product Markdowns
- Profile Updating
- Restock Shelves
- Monitor Pharmacy Security
- Allergic Reaction Treatment
- Prescriptions Management
- Staff Leadership
- Serve Customers
- Inventory and Supply Management
- Direct Supervision
- Customer Identification Checks
- Organization and Prioritization
- Medication Side Effect Knowledge
- Prescription Filling and Labeling
- Equipment Cleaning and Maintenance
- Label Products
- Fill Orders
- Assisting Pharmacists
- Smoking Cessation
- Safety Protocols and Risk Management
- Disposable Syringes
- Medication and Equipment Invoicing
- Wholesale Ordering
- Resolving Complaints
- Payment Verification
- Prescription Order Verification
- Technician Assistance
- Inventory Purchasing
- Mathematical Aptitude
- Product and Service Merchandising
- Insurance Claim Processing Software
- New Hire Onboarding
- Workflow Optimization
- HIPAA Regulations
- Troubleshooting Malfunctioning Equipment
- Insurance Billing
Timeline
Pharmacy Technician II Certified
St. Elizabeth Florence
09.2023 - Current
Certified Pharmacy Technician
Express Scripts Pharmacy
07.2009 - 09.2013
Senior Certified Pharmacy Technician
Walgreens
06.2004 - 10.2009
Emergency Medical Technology
Henry Ford College
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