Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Conway

Hazard

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Support Services Associate position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

25
25
years of professional experience
1
1
Certification

Work History

KCTCS Volunteer

KCTCS
08.2024 - Current

Retrieve and file back patient files, answering phones, filing paperwork, verifying patient contact information, assisting with appointment reminders and information regarding WIC. Assisting with any tasks needed.

Walmart Online Grocery Pickup

Walmart
10.2023 - 04.2024
  • Efficiently prepared and distributed online grocery orders, ensuring accuracy and timely customer service.
  • Assisted with order management, contributing to a streamlined pickup process for online shoppers.

Maternity Leave

Stay At Home Mom/Wife
08.2022 - 10.2023
  • Fostered early childhood development through dedicated engagement and nurturing routines to ensure a stable and supportive family environment.
  • Managed household operations efficiently, ensuring a harmonious and organized living space conducive to family well-being.

Customer Service Representative

Intuit (Sykes)
04.2021 - 08.2022
  • Provided comprehensive assistance to clients with inquiries and issues related to QuickBooks payroll software, ensuring effective troubleshooting and customer satisfaction.
  • Guided new users through the onboarding process, facilitating a seamless integration of payroll services into their existing systems.
  • Delivered tailored support and setup guidance to enhance user experience and streamline payroll management for a diverse client base.

Stay at Home Mom

Stay At Home Mom/Wife
07.2013 - 04.2021
  • Prioritized family wellbeing by providing dedicated support and nurturing during a critical period.
  • Implemented effective home management strategies to ensure a stable and supportive environment.
  • Fostered emotional growth and resilience through attentive caregiving and guidance.

Assistant Store Manager

rue21
02.2013 - 07.2013
  • Managed daily store operations, including financial transactions, documentation, and coordination of staff schedules to ensure smooth functioning and adherence to company protocols.
  • Oversaw inventory control and customer service, resolving client issues and executing merchandising strategies that aligned with sales and promotional activities.

Asst. Manager

GOODY'S
11.2011 - 02.2013
  • Oversaw store operations including financial management, coordination of staff schedules, and maintaining inventory levels to align with business objectives.
  • Enhanced customer satisfaction by resolving concerns, providing product assistance, and implementing sales and promotional strategies.

Caregiver

Paternal care
10.2009 - 11.2011
  • Provided compassionate support and managed daily living activities, including hygiene assistance and meal preparation, to ensure a comfortable and dignified quality of life.
  • Handled household financial responsibilities and coordinated daily tasks, maintaining a structured and secure environment.

Customer Service Representative

Bank of America (Sykes- call center)
03.2009 - 10.2009
  • Addressed customer inquiries and resolved issues to ensure satisfaction with services and account management.

Stay at Home Mom/Homemaker

Stay At Home Mom/Wife
11.2002 - 03.2009
  • Managed household operations, including budgeting, meal planning, and scheduling, ensuring a well-organized domestic environment.
  • Adapted to a new community and supported family through transition, providing emotional stability and maintaining a nurturing home for growth.

Cashier and Customer Service

KFC
03.2000 - 11.2002
  • Accurately processed customer orders using both dine-in and drive-thru systems, ensuring efficient service and customer satisfaction.
  • Managed cash transactions, upheld cleanliness standards in the service and dining areas, and assisted with food preparation and inventory management as required.

Education

GED -

Hazard Community and Technical College
Hazard, KY
05.2001

Associate of Science - Diagnostic Medical Sonography

Hazard Community And Technical College
Hazard, KY
05-2027

Skills

  • Store Management Experience
  • Loss Prevention
  • Retail Management
  • Management
  • Profit & Loss
  • Assistant Manager Experience
  • Inventory Control
  • Sales Management
  • Supervising Experience
  • Payroll
  • Budgeting
  • Food Safety
  • Customer Service
  • Communication Skills
  • Accounts Receivable
  • Operations Management
  • Microsoft Word
  • Sales
  • Organizational Skills
  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Attention to detail
  • Time management
  • Adaptability and dependability
  • Computer skills
  • Flexible schedule
  • Customer service
  • Public speaking
  • Community engagement

  • Event setup
  • Answering phones
  • Professional appearance
  • Telephone etiquette
  • MS office
  • Deadline adherence
  • Conflict resolution
  • Cultural awareness
  • Data entry
  • Administrative tasks
  • Recordkeeping and confidentiality
  • Document management
  • Documentation and reporting
  • Administrative support
  • Clerical support
  • Friendly and outgoing
  • Multitasking and organization
  • Reliability and punctuality
  • Clear communication
  • Empathy and patience
  • Multitasking Abilities
  • Adaptability
  • Billing and invoicing
  • Client relationship building
  • Strong work ethic
  • Data entry proficiency
  • Calendar management
  • Report generation
  • Calm and professional under pressure
  • Medical terminology
  • Interpersonal skills

Certification

Customer service, Indeed Assessments Apr 2024

Timeline

KCTCS Volunteer

KCTCS
08.2024 - Current

Walmart Online Grocery Pickup

Walmart
10.2023 - 04.2024

Maternity Leave

Stay At Home Mom/Wife
08.2022 - 10.2023

Customer Service Representative

Intuit (Sykes)
04.2021 - 08.2022

Stay at Home Mom

Stay At Home Mom/Wife
07.2013 - 04.2021

Assistant Store Manager

rue21
02.2013 - 07.2013

Asst. Manager

GOODY'S
11.2011 - 02.2013

Caregiver

Paternal care
10.2009 - 11.2011

Customer Service Representative

Bank of America (Sykes- call center)
03.2009 - 10.2009

Stay at Home Mom/Homemaker

Stay At Home Mom/Wife
11.2002 - 03.2009

Cashier and Customer Service

KFC
03.2000 - 11.2002

GED -

Hazard Community and Technical College

Associate of Science - Diagnostic Medical Sonography

Hazard Community And Technical College
Amy Conway