Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Amy Knox

Amy Knox

Elizabethtown,KY

Summary

Finance professional adept in managing and recording financial transactions using Tally software. Proven ability to maintain precise records and foster team collaboration to achieve organizational goals. Known for reliability and adaptability to evolving business needs, showcasing proficiency in bookkeeping and financial analysis.

Experienced with managing financial transactions and maintaining accurate records. Utilizes software tools to streamline accounting processes. Strong understanding of bookkeeping principles and financial regulations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Bookkeeping

RT Construction
01.2018 - Current
  • Creating estimates, invoices, sending estimates and/or invoices, and processing payments. Tracking jobs, materials, processing fees, taxes, sub-contractor payments, paying bills, filing, keeping Avetta and Osha compliance, scheduling job time frames, on site if needed to assist at a job, banking, and keeping up with all paperwork to be submitted for taxes.

In Bound Customer Service Call Center Representative

CCC Casualty
05.2021 - 09.2022
  • Customer Service Representative taking in bound calls to assist customers with motor vehicle accident calls in relation to medical processing. Stay on or above production, ATH times, and Q&A requirements. Exceeds all levels of requirements for these areas monthly. Assisted with new team members coaching who needed help feeling more confident and understanding procedures. Developing training power points and program improvements to improve process functionality.

Director of Operations

Tigs Development
10.2017 - 12.2019
  • Oversee the daily operations of 4 Elizabethtown Subways. Development of the BoomBozz; assisting in the building, hiring of managers, preparations of opening, and running of the restaurant. Collecting invoices, submitting invoices for payment, payroll, answering phones, setting up accounts, meeting with vendors, contractors, selecting products for operations, designing systems for stores, spreadsheets, checking inventory numbers, checking cost, daily sales, assisting managers in the operations of stores, problem solving, bill paying, and tracking the cost of food for profit and loss.

Office Manager

Hardee's Wholesale
06.2001 - 09.2017
  • Supervised 15 Customer Service Representatives and aided to promote optimal productivity. Increased office organization by developing filing system and customer database protocols. Solicited vendor quotes to determine optimal material purchase pricing. Enhanced customer satisfaction rating by resolving account issues efficiently. Created training program for new office employees, decreasing training time. Managed office personnel at Elizabethtown and Louisville locations. Submitted payroll weekly, weekly employee schedules, entered orders, answered multiple phones, accounts payable, accounts receivable, ran weekly and daily crystal reports, assisted 5 salesman, assistant to Vice President of Sales, monthly promotional books, communicated with vendors, customers, pulled orders, shipped orders, delivered orders as needed, produced reports to help with operations, introduced sentry file, made deposits, signed checks, traced vacations, write ups, ran background checks, hired, fired, analyzed numbers for financials both daily and quarterly, some IT aspects, purchasing, daily computer, and assisted the warehouse manager. Planned work events, meals for holidays, and vendor/customer yearly trade shows, budgeting for events. Participation in community fundraising programs (Big Brothers Big Sisters, Cancer awareness, Food Drives, and others).

Education

Certified Coding Associated - Medical coding and billing

Sullivan University
Kentcky
07.2023

Skills

  • Bookkeeping knowledge
  • Payment processing
  • Administrative support
  • Data collection
  • Staff training
  • Clerical support
  • Product and service solutions
  • Recordkeeping strengths
  • Spreadsheets
  • Attention to detail
  • Operations management
  • Data entry proficiency
  • Customer service
  • Invoice processing

Certification

Certified Coding Associate 07/18/2023

Languages

English
Full Professional

Timeline

In Bound Customer Service Call Center Representative

CCC Casualty
05.2021 - 09.2022

Bookkeeping

RT Construction
01.2018 - Current

Director of Operations

Tigs Development
10.2017 - 12.2019

Office Manager

Hardee's Wholesale
06.2001 - 09.2017

Certified Coding Associated - Medical coding and billing

Sullivan University

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